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Workforce Management Specialist I

Merrifield, VA, US • Posted 1 day ago • Updated 1 day ago

Contract Corp To Corp

Contract W2

6 Months

On-site

$20 - $24.56/hr

INSPYR Solutions

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

WORKFORCE MANAGEMENT
WFM
HR
SOPS
PTO
OT
OVERTIME
L&D
VERINT

Summary

Title: Workforce Management Specialist
Location: Hybrid- Merrifield, VA
Duration: 6+ Month Contract
Compensation: $20 - $24.56/HR
Work Requirements: , Holders or Authorized to Work in the U.S.

Skillset / Experience:

Workforce Management Specialist: provide operational support for Workforce Management functions.
Initiate staffing requests, update schedules, track, document, and support management to ensure employees'' time is being recorded properly in the Workforce management system.
Perform new hire onboarding and training and other related administrative responsibilities.
Perform basic workforce management functions under close supervision.

Responsibilities:

Create and modify schedules using WFM software.
Monitor staffing schedule adherence real time to ensure performance is within preset parameters; work with management to resolve schedule adherence issues
Update staff schedules with up-to-date information, e.g., meal, break, and shift changes; technical problems, etc.
Assist in the coordination and appropriate allocation and availability of staff in order to achieve optimum WFM goals
Document and maintain SOP and reference tools/reports from scheduling software and other sources
Recommend procedural and operational guideline changes to improve operational efficiency
Maintain effective communication with other business units and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies
Evaluate departmental staffing needs, post open positions, and process department changes based on business needs
Maintain contact center, branch, collections specific abandon percentages by adjusting staff
Review staff requests for PTO, OT, leave and/or L&D workshops that are not processed automatically and approve or decline within guidelines
Maintain staffing data in multiple databases
Track and update correspondence data
Initiate requests for promotions, separations, and permanent schedule changes
Track and update attendance and work ticket requests in the Workforce Software system
Conduct training of workforce management systems with new hires, setting up profiles, logins, and voicemail
Perform other duties as assigned

Qualifications

Familiarity with workforce management processes, resource planning, and various workforce management systems (e.g., Verint scheduling software, CMS)
Exposure to workforce management environment
Exposure to managing multiple priorities independently and/or in a team environment to achieve goals
Ability to work independently and in a team environment
Basic skill maintaining accuracy with attention to detail and meeting deadlines
Basic organizational, planning and time management skills
Basic skill communicating with all levels within an organization
Basic skill exercise initiative and using good judgment to make sound decisions
Basic skill research, analytical, and problem-solving skills
Basic verbal and written communication skills

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients'' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

#LI-SD6
#LI-Hybrid

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10228513
Position Id: 26-158715
Posted 1 day ago

Company Info

About INSPYR Solutions

As a leading expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our tailored offerings include a wide variety of professional services, project solutions, managed services, and talent resources, all bolstered by our strategic partnerships with cutting-edge technology services. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.

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