Sr. Business Analyst

Job Description / Role Summary

The Business Analyst will be working solely on our Provider Technology projects. The business analyst will work closely with our front-end development team (Salesforce or .NET), as well as internal teams (including, but not limited to, Scrum Masters, Project Managers, Product Owner, QA, 3rd party consultants), in a fast-paced and dynamic environment. We are looking for a Business Analyst who is detail-oriented, flexible when faced with change, able to manage multiple tasks and projects, skilled at building relationships with internal team members, thrives in a fast-paced work environment, and has a solid understanding of the software development lifecycle.

Key Responsibilities

• Able to function as subject matter expert to collect complete and accurate business requirements from internal or external clients or outside business partners and consultants.
• Work as a team player and leader to effectively coordinate across functional teams.
• Collaborate with Product Management to balance product vision and voice of customer in order to recommend and deliver best-in-class solutions.
• Develop documentation that accurately reflects client needs and is clearly defined for Development and QA teams (i.e. business requirements, user stories, wireframes, functional specifications, UAT test plans, etc).
• Create clear and easy-to-follow user guides for clients and end-users.
• Share knowledge and organize training for team members.

Required Skills

• 3-5 years of experience in software development projects
• Proficiency with JIRA and the ability to write User Stories
• Proficiency with MS Office suite of products (i.e., Excel, PowerPoint, Visio, Outlook, etc.)
• Agile software development experience
• Healthcare industry experience preferred
• Strong written and verbal communication skills
• Organizational and time management skills
• Continuous process improvement skills
• Partnering and problem-solving mindset
• Figma or similar wireframe design skills to communicate ideas

Key Requirements

• Healthcare experience (Minimum 3 years)
• Jira + Ability to create user stories
• Agile experience
• Excellent communication skills
• Must be available in EST/CST time zone