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Senior Facility Manager

Aurora, IL, US • Posted 2 days ago • Updated 7 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Customer Experience
Facility Management
HIS
Environmental Management
Collaboration
Corrective Maintenance
Scheduling
Vendor Management
Data Centers
Asset Management
Incident Management
Root Cause Analysis
Capacity Management
Status Reports
Customer Support
Service Delivery
Sales
Accounting
Finance
Regulatory Compliance
Energy
Reporting
Business Continuity Planning
Training
Sarbanes-Oxley
Documentation
Auditing
Forecasting
Budget
Capital Expenditures
Equipment Maintenance
Communication
Organizational Skills
Customer Service
Positive Attitude
Microsoft Office
Management
Supervision
HR Management
Electrical Engineering
Mechanical Engineering
Electronic Warfare

Summary

Location: Aurora, IL, fully onsite
Perm/FT

Oversee the daily operation of the data centers and associated critical infrastructure by managing internal and external resources and providing an exceptional customer experience each day for every customer. The Senior Facility Manager will manage the relationship with the third-party facility management provider within his or her region, to ensure that the facilities are being operated within the mandated procedures and standards. The Senior Facility Manager will manage the implementation process for all customer orders and build-outs within his or her region.

Essential Job Functions:

Environmental Management
- Manage day to day operations of the facilities through daily coordination with on-site engineering teams.
- Manage the preventative and corrective maintenance program for the region
- Provide direction to the site teams on the resolution of any incidents or issues.
- Coordinate with management, concerning staff recognition, reviews, career development, corrective actions and scheduling
- Coordinate with management concerning staff training or re-training needs
- Maintain Operations Policies, Procedures and Guidelines.
- Vendor Management for all entities working within the data centers
- Asset Management
  - Management of our asset tracking processes, and systems
  - Reporting on Assets for customers and internal
- Incident Management - Lead the local incident manage process from incident inception, through resolution and final RCA documentation
Capacity Management
- Maintain current status and future status reporting on all capacity thresholds within the facility.
Customer Support
- Work with centralized Implementation Managers to assure on-time and quality delivery and customer orders and build-outs.
- Manage the implementation process for the scopes of work under Facility Operations, to ensure the successful and timely delivery of service. Follow processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc.
- Support the Sales Organization in the placement of potential new customer orders.
- Act as single point of contact for local customer teams in the resolution of day to day issues
- Lead and direct facility tours for new customer deals
- Review customer contracts
- Represent client on customer audits and provide required documentation
Reporting and Compliance
- Manage all internal and external monthly reporting required from the region
- Coordinate with internal departments (e.g.: Accounting, Finance, EH&S, Compliance, Security and Energy Management) to meet month end reporting needs
- Ensure that customer reports are accurate and delivered on-time
- Understand and execute Business Continuity Planning.
- Maintain updates and training for our Facility Operations Handbook
- SOX Audits
- Maintain documentation for all certifications and audits
Budgeting and Forecasting
- Manage OPEX for the region based upon developed budgets.
- Create CAPEX plans equipment maintenance and replacement

Minimum Requirements:

Excellent verbal and written communication skills
Ability to work well with all levels of people within the organization
Ability to direct and manage work groups
Excellent organizational skills
Ability to work well under pressure and manage multiple concurrent priorities
Excellent time management skills
Strong customer service skills
Ability to develop and document procedures and train personnel on the procedures
Consistently displays a positive attitude with customer first mentality
Proficient with Microsoft Office
Ability to work under pressure and manage multiple concurrent priorities
Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane

Experience/Skills:

7+ years experience in managing and maintaining critical infrastructure, preferably in a data center environment
10+ years supervisory or personnel management experience preferred

Education:

Bachelor's Degree in Electrical or Mechanical Engineering or related field (equivalent work experience may be substituted for degree)

#LI-EW1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: sharpdec
Position Id: 52588
Posted 2 days ago

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