Technology Support Specialist II

Hansen Talent Group is seeking an onsite Technology Support Specialist II to support a large enterprise in Columbia, SC.  This role requires a strong technical support background paired with excellent customer communication skills. 

What You’ll Do

• Troubleshoot and restore technical services and equipment using documented processes

• Resolve application, hardware, and software issues; escalate when business impact warrants

• Research, respond to, and document customer requests

• Maintain and update knowledge base and call tracking systems

• Proactively monitor systems, servers, and networks to prevent outages

• Analyze data to understand business impact and identify service gaps

What you need:

• Strong technical troubleshooting and problem-solving skills

• Proven experience providing technical guidance and informal user training

• Understanding of business systems and technical environments

• Ability to document processes clearly and keep documentation current

• Proficient with common enterprise applications and systems

• Technical support experience

Nice to Have

• Experience with Citrix

• VPN troubleshooting

• Microsoft products (Outlook, Teams)