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ServiceNow Architect

Remote • Posted 2 hours ago • Updated 2 hours ago

Contract W2

12 Months

50% Travel Required

Remote

Depends on Experience

Source Code Technologies LLC

Fitment

Dice Job Match Score™

⏳ Almost there, hang tight...

Job Details

Skills

Customer Experience
Customer Engagement
Customer Relationship Management (CRM)
Continuous Improvement
Lifecycle Management
Project Implementation
ServiceNow
Workflow
Use Cases
SAP ERP
Salesforce.com
API strategies
OOB Principles
Generative Artificial Intelligence (AI)
CSM architecture

Summary

Experience Required:
· 10+ years of IT experience, with 5+ years in ServiceNow CSM architecture
· Proven track record of delivering large-scale ServiceNow transformations
· Experience in customer service operations or CX transformation programs

Job Description:

· Customer Service Management - Solution Design and Implementation
· Several ServiceNow CSM/CRM project Implementation
· Managed the team for customer deliverables
· Involved on the project discussion
· ServiceNow certifications on CSM/CRM

CSM Module Expertise:
· Design and implement core ServiceNow CSM functionalities:
· Case lifecycle management
· SLAs and escalation workflows
· Knowledge base and self-service portals
· Customer interaction channels (chat, email, virtual agent)
· Drive adoption of advanced CSM capabilities such as Predictive Intelligence and AI-

Performance Optimization & Innovation:
· Monitor solution performance and drive continuous improvement
· Identify automation and AI/GenAI use cases to enhance customer service operations
· Evaluate new ServiceNow features/releases and drive adoption

· Architect integrations with enterprise systems (CRM, ERP, SAP, Salesforce, legacy applications)

· Collaborate with business stakeholders, CX leaders, and IT teams to gather requirements and define target-state processe

· Establish ServiceNow development standards, governance frameworks, and coding best practices

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91139032
Position Id: 9012263
Posted 2 hours ago

Company Info

About Source Code Technologies LLC

As your business grows, evolves, and improves every day, an intentional and well-executed IT strategy is an essential component in maintaining a sustained competitive advantage. It’s difficult to keep up with the latest technology trends, but with insightful advice and focused professional guidance from Source Code Technologies LLC, you can seamlessly navigate every stage of growth, from start-up to IPO. Get in touch with us today to learn more about how we can help your organization maximize your IT strategy.

Your success is our top priority, and our team works with honesty, integrity, and sincerity to ensure our solutions are a perfect match for your organizational IT needs. We’ll help you move past legacy technology that may be a barrier to productivity, replacing it with advanced solutions that are tailored to provide exactly what your organization needs to excel.

With innovative strategies that encourage rapid decision-making, teamwork, and proactive problem resolution, Source Code Technologies LLC will help position your organization to achieve greater success than you’ve ever imagined.

As a premier IT services company, we believe in maintaining a positive mindset and creating partnerships with purpose. We strive to deliver significant outcomes with measurable results that consistently drive the success and growth of our clients.

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