Engineering - Engr Program Management 3

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TECHNICAL PROGRAM MANAGER - SAN DIEGO
PlayStation isn't just the Best Place to Play -it's also the Best Place to Work! We've thrilled gamers since 1994, when we launched the original PlayStation! Today, we're recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under ***, a wholly-owned subsidiary of Sony Corporation.

As a member of the Commerce Reliability Engineering (CRE) team, you will carry the responsibility of keeping our commerce platform highly available and resilient, while continually enabling our service teams to deliver new and exciting product and technical features. Our team strives to iteratively learn, improve and automate our processes every single day, which continually improves operational excellence within our organization. You will be empowered to be a technical leader on our team, helping identify and proactivity drive improvements in both process and technology.

We are looking for an experienced Technical Program Manager who has a balance of people, organizational, and technical skills and will be comfortable facilitating large sized programs and processes. We will look to you to enable cross-functional efforts and inspire the team to achieve outstanding results in a fast-paced environment.

RESPONSIBILITIES:
As a TPM in Technical Operations, your responsibilities will include driving the delivery of SRE projects for over 90+ commerce and payment related services within an AWS cloud environment, ensuring availability, resiliency, scalability and performance. You will work side by side with our service development, platform, security and global operations teams to drive a highly available commerce platform, while enabling our service teams to seamlessly deliver new, exciting customer features!

Other responsibilities include...

- Lead SRE and technical initiatives in a fast paced and highly collaborative environment supporting horizontally across a large software development organization.

- Demonstrate people and soft skills to generate a positive atmosphere of excitement and collaboration towards delighting customers and pushing the limits of technology.

- Manage delivery schedules and timelines across multiple products and teams, ensuring timelines are met and communication flows to all stakeholders.

- Collaborate and partner with other SRE teams that specialize in areas such as platform hosting, Kubernetes, CICD, and data services to inspire changes and ensure optimal application performance and resiliency across all back-end services within PlayStation.

- Find innovative solutions to problems. Simplify and communicate complex problems through clear communication to inspire changes in behavior.

- Be an advocate for continuous process improvement and innovation.

- Use technical background to act as a bridge between engineers and decision makers. Effectively connect with technical and non-technical audiences, including executive leadership.

- Ensure to advocate and drive all tenets of SRE including availability, resiliency, observability, capacity, elasticity, supportability and automation.

- Provide rotational on-call support where you'll respond, detect, triage and resolve production incidents on the commerce and payments platform.

- Conduct, document and present root cause analysis documents to share incident insights and findings with our broader engineering organization.

QUALIFICATIONS:
- BS degree in Computer Science, Engineering, or related technical subject area.

- 3+ years of experience in Technical Program Management in an agile software development environment.

- 3+ years hands-on AWS experience - integrating, developing and managing applications

- 3+ years of relevant work experience in a highly visible and/or critical production, software environment

- 3+ years of hands on software engineering or supporting/maintaining software systems experience (Java and/or c++ services)

- Experience with container technologies and orchestration (ie: Docker, Kubernetes, EKS)

- Experience with observability tools (ie: DataDog, CloudWatch, Splunk)

- Experience managing projects and dependencies across cross functional teams, building sustainable processes, and coordinating release schedules.

- Excellent communication skills with the ability to drive corporation and collaboration across multiple groups with varied priorities.

- Strong analytical skills and a sense of ownership.

- Excellent written and verbal communication skills.

- Excellent judgment, organizational and problem-solving skills.

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Comments for Suppliers: We're looking for someone to step in quickly to help fill a gap in our technical program manager role, as the current TPM will be out for an extended period. We don't know exactly how long the absence will be-it could be 2-3 months or longer.