ServiceNow Developer - AICT
Contract Independent
Contract W2
No Travel Required
Remote
$55 - $65/hr
Brain Bolt Consulting
Fitment
Dice Job Match Score™
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Job Details
Skills
- AICT
- CSDM
- ITSM
- ITOM
- AI Control Tower
Summary
We are looking for a ServiceNow Lead to spearhead our digital transformation by bridging the gap between traditional IT service excellence and advanced AI orchestration. You will be responsible for the strategic oversight of our ServiceNow environment, ensuring that "regular" core modules are perfectly maintained while leading the rollout of the AI Control Tower (AICT) and Now Assist generative AI features.
Key Responsibilities
1. AI Strategy & Orchestration (AICT Focus)
Centralized AI Governance: Lead the implementation and management of the AI Control Tower (AICT) to provide enterprise-wide visibility and control over all AI initiatives.
AI Asset Management: Use AICT to discover and manage the lifecycle of AI systems, models, and datasets, including those from third-party vendors like Azure AI or OpenAI.
Risk & Compliance: Enforce global AI regulations (e.g., EU AI Act, NIST RMF) by running impact assessments within the AICT to monitor for bias, privacy risks, and harmful behaviors.
Value Tracking: Develop and monitor real-time value dashboards to measure AI’s impact on productivity, cost avoidance, and ROI.
2. Core Module Management & Leadership
ITSM & ITOM Mastery: Oversee technical architecture and delivery for core modules including Incident, Problem, Change, and Discovery/Service Mapping.
Cross-Functional Implementation: Lead enhancements and full-lifecycle deployments for HRSD, CSM, and Strategic Portfolio Management (SPM).
Data Integrity (CMDB/CSDM): Maintain a healthy CMDB and adhere to the Common Services Data Model (CSDM), which serves as the essential foundation for both regular workflows and AI context.
Team Mentorship: Manage a team of developers and administrators, conducting code reviews and ensuring best practices across the platform.
3. Advanced Automation & Integrations
Generative AI (Now Assist): Deploy Now Assist skills such as incident summarization, KB generation, and intelligent code recommendations to boost agent and developer productivity.
Integration Leadership: Orchestrate complex integrations using IntegrationHub and REST/SOAP APIs to connect ServiceNow with external enterprise systems.
Required Skills & Experience
Platform Expertise: 8+ years of ServiceNow experience with proven leadership in ITSM, ITOM, and HRSD.
AI Specialization: Hands-on experience with AI Control Tower (AICT), Predictive Intelligence, and Virtual Agent.
Technical Proficiency: Advanced scripting (JavaScript, Glide API) and knowledge of Flow Designer and IntegrationHub.
Compliance Awareness: Understanding of AI governance frameworks and regulatory standards.
Preferred Certifications
ServiceNow Certified System Administrator (CSA)
Certified Application Developer (CAD)
Certified Implementation Specialist (CIS) in ITSM, ITOM, or HRSD
Micro-certifications in AI Control Tower or Generative AI
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91133862
- Position Id: 8919727
- Posted 1 day ago
Company Info
At Brain Bolt Consulting, we are at the forefront of the AI and ML revolution, dedicated to creating cutting-edge solutions that harness the immense power of artificial intelligence and machine learning.
Founded by a passionate team of tech visionaries, our mission is to transform businesses, industries, and everyday experiences by integrating intelligent algorithms that learn, adapt, and evolve.
Every product we design and every solution we propose is anchored in our commitment to innovation, efficiency, and above all, results. Join us on this exciting journey as we redefine the boundaries of what’s possible and shape a smarter, more connected future.
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