Your role As a Technical Support Manager, your mission is to lead and develop the VTS Technical Support function for vacuum systems and applications across direct and indirect service channels. You will report to the Business Line Manager.
You will
- Be responsible for technical escalation leadership and root cause resolution
- Own warranty process, cost control, and quality feedback
- Manage the interface between the product company and engineering as well as reliability improvement
- Be responsible for field engineering support, standards, and enablement
- Be responsible for training, knowledge transfer, and team leadership
To succeed, you will need We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
You have 5+ years of experience, working as a technical support, service engineering, field engineering, or related technical service roles in industrial equipment
- Strong technical understanding of vacuum technologies, system integration, and failure mechanisms.
- Root-cause analysis and structured troubleshooting methods for complex mechanical/electrical/system-level issues.
- Warranty process fundamentals, technical claim evaluation, and quality feedback loops.
- Service operations and field support processes, including escalation management and technical documentation
In return, we offer - Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location This role requires you to work on-site at our office in Michigan City, United States (US). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information Talent Acquisition Team: Sarah Nelson
Atlas Copco Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.
Visit the Atlas Copco website
Company: Atlas Copco Group
Functional area: Service Location: US - United States City: Michigan City On-site/remote: On-Site Brand: Atlas Copco Company Name: Vacuum Technique LLC Date of Posting: March 2, 2026 Last day to apply: June 2, 2026
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