Job Title: Desktop Support I
Location: Onsite; Milwaukee, WI 53226
Contract length: 9 months
Schedule: 40 hrs; Mon, Tue, Wed, Thu, & Fri/ OR Sun, Mon, Tue, Wed, & Fri
Job Overview:
The technician identifies, prioritizes, and resolves technical issues in accordance with ITIL best practices. The role emphasizes clear communication with users of varying technical skill levels, effective ticket and work queue management, and proactive identification of recurring issues to support continuous improvement. Working conditions may include dark, dirty, or unsanitary locations, including insects and near animals. Environments include working inside and outside in all weather conditions.
Top Skills:
· 1-3 years of customer service experience
· 2-year degree in an IT-related field or current progress towards a degree in combination with experience
· Familiarity with Microsoft Active Directory
· Familiarity with Microsoft SCCM imaging software
Nice to Have Skills:
· Provide daily support for PC hardware and software, including Windows 11, Office 365, and other departmental and enterprise applications
· Participate in installing, configuring, and maintaining computer operating systems and images
· Install and troubleshoot peripherals for users
· Aid in troubleshooting smartphones and other related ad hoc devices
· Point of Sale Experience
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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