System Analyst

System Analyst 4

Richmond, VA

The team is seeking an experienced Business Systems Analyst with a strong background in business analysis, enterprise content management, requirements gathering, and testing. This individual will play a key role in evaluating current enterprise content management processes, identifying opportunities for improvement, and implementing technology-driven strategies to support enterprise-wide document governance and business performance.

Scope:

The Investment Decision Support team is seeking an experienced Business Systems Analyst to contribute to the following efforts:

·       Partner with Investment stakeholders to evaluate current enterprise content management (“ECM”) practices; conduct interviews and analyze workflows to identify best practices, gaps, inefficiencies, legal and policy requirements, scope recommendations, improvement opportunities and risks.

·       Elicit, analyze and document future state business and technical requirements related to ECM, data handling, and system enhancements.

·       Recommend standardized approaches for document intake, storage, retrieval, approval, versioning, classification and retention.

·       Design and implement standardized workflows and governance frameworks for content organization, classification, retention, and accessibility, including document libraries, metadata structures, taxonomy, content types, workflows, templates, and security frameworks.

·       Develop a comprehensive understanding of investment systems, document repositories, and data architecture, including data flows and system integrations.

·       Create and maintain detailed documentation supporting file strategies, data flows, system processes, and operational procedures.

·       Develop and execute testing strategies to validate system changes, document workflows, and process improvements.

·       Support internal teams by developing job aids and conducting training on new technology and processes.

·       Contribute to data analysis, reporting, and document-driven insights to inform decision-making.

·       Proactively identify process improvement opportunities and drive solutions.

·       Contribute to strategic initiatives and special projects as directed by the IDS Research Director.

Required Skills

•      Bachelor’s degree from a four-year college or university.
•        7+ years of experience in business analysis, requirements gathering, document/data lifecycle management, and process improvement.
•        3+ years of experience supporting ECM strategies and enterprise data practices in a government, investment or financial services           environment.
•        Excellent critical thinking and problem-solving skills with strong attention to detail.
•        Proven experience creating clear, structured technical documentation (e.g., requirements, process maps, data and document flows).
•        Strong verbal and written communication skills with the ability to translate complex concepts into clear business terms.

• Demonstrated ability to collaborate effectively in a cross-functional team environment.
• Demonstrated ability to work independently and proactively identify and address areas needing attention or improvement.

 Additional Preferred Skills

•        Familiarity with process automation tools used to improve efficiency and reduce manual effort.
•        Experience working with reporting tools and dashboards to support business insights and decision-making.
•        Understanding of investment, financial services, or a related business environment.