Field Data Collection Support Representative

Position: Field Data Collection Support Representative

Location: Oxnard, CA and Watsonville, CA

Duration: 8 Months Contract

Job Responsibilities

• Field Data Collection (FDC) Systems Support – Functionality & Usability of Production Applications (40%)
• Provide first-level technical and operational support to end users (in person, phone, or electronic).
• Support the use of applications such as fruit receipts, harvest, overhead, and product quality (PQ).
• Troubleshoot basic system, application, and device issues.
• Ensure proper use and functionality of both customized and off-the-shelf systems.
• Compliance and Training (50%)
• Ensure applications and equipment are used in accordance with company policies and procedures.
• Deliver training to end users in field and office environments (one-on-one and group sessions).
• Reinforce correct system usage and data entry standards.
• Promote user adoption and compliance with established processes.
• Maintain Hardware & Software (5%)
• Ensure applications and equipment are used in accordance with company policies and procedures.
• Deliver training to end users in field and office environments (one-on-one and group sessions).
• Reinforce correct system usage and data entry standards.
• Promote user adoption and compliance with established processes.
• Other Duties as Assigned (5%)

Knowledge, Skills, & Abilities

• Knowledge (Include level of expertise)
• Technical Systems - Basic
• Hardware & Device - Basic
• IT Support Fundamentals - Basic
• Agricultural Operations - Basic
• Customer Support Processes – Basic
• Microsoft Office - Basic
• Skills & Abilities
• Costumer Focus
• Problem Solving
• Communication
• Training and Knowledge Transfer
• Planning and Organizing
• Collaboration
• Technical Support Execution
• Attention to Detail
• Initiative
• Adaptability
• Interpersonal Effectiveness
• Learning Agility
• Service Orientation
• Resilience

Years of Experience: 1 year of experience in customer service, technical support, or application support.

Specializations, Certifications and Specific Experience:

• Experience in supporting mobile devices or hand-held equipment preferred.
• Driving is a necessary part of the job and employees are required to possess a valid Driver’s License.

Languages Spoken, Read, Written:

• English: 85%+
• Spanish: 95%+

Travel Requirements: Ability to travel up to 90% of the time to local district between ranches and offices as needed. Occasional domestic travel (up to 10%) based on business support needs.

Working Conditions:

• Environmental Conditions: Works in a combination of an office under controlled environment and in outdoor environment with temperature fluctuations. Exposure to bees, wasps, snakes, chemicals, pesticides, etc. when working outdoors.
• Work Hours: 8 hours per day, 40 hours per week, with additional hours as required.
• Tools, Equipment Used: Computer, keyboard, mouse, fax/copier/scanner, 10 key, telephone, cellular phone, vehicles.

Essential Physical, Mental, & Environmental Demands:

• Thinking: Critical thinking and active listening 8 hours a day.
• Visual  Reading: computer screen, projection screens, and printed material up to 8 hours a day.
• Talking: Communicate in person and via phone or computer VOIP daily.
• Hearing: Communicate in person and via phone or computer VOIP daily.
• Noise Exposure: Exposed to office noises (talking, phones ringing, printer machine) up to 8 hours a day.
• Standing: Ability to stand for extended periods of time per day. May be up to 8 hours per day if standing at desk (optional).
• Walking: Must be able to safely navigate across public streets and to travel between offices, conference rooms, printer rooms and between buildings between 1-2 hours daily.
• Lifting and Carrying: Occasional lifting up to 25 pounds.
• Stooping and Bending: Minimal
• Squatting or Kneeling: Minimal
• Sitting: Sitting up to 8 hours a day (can stand at will).
• Limb Use and Movement: Repetitive limb use and movement up to 8 hours a day to use keyboard, mouse, etc.
• Fine Motor Skills (Fingers, Hands, Wrist): Repetitive wrist and finger manipulation up to 8 hours a day to use keyboard, mouse, etc.
• Pushing: Minimal not to exceed 25 pounds.
• Pulling: Minimal not to exceed 25 pounds.
• Reaching and Stretching: Minimal
• Driving: Must be able to safely and legally operate a vehicle.