Platforms Integration Engineer

Job Title: Platforms Integration Engineer
Location: Greater Phoenix, Arizona Area
Employment Type: Full-time contract, estimated length 8-12 months
Work Schedule: 100% on site, flexible scheduling available 
Clearance: Background screening required for access to law-enforcement information systems

Position Overview

Join a nationally recognized desert metropolis advancing digital government and public-safety transparency. This role supports one of the country’s largest municipal law-enforcement agencies by delivering secure integrations and intuitive user experiences for a modern crash-report request portal and its connected enterprise systems.

The Integration Engineer & UX/UI Designer owns end-to-end integration between the public portal, enterprise CRM platform, records systems, financial systems, and payment services—while leading user-centered design for both residents and internal staff.

Key Responsibilities

Enterprise Integrations

• Design and implement integrations with a leading public-safety records management system to retrieve redacted and unredacted crash reports, including rules governing exposure based on requestor type.

• Build and maintain integrations with the municipal ERP/financial system to send daily reconciliation files for portal payments, ensuring accuracy, traceability, and audit readiness.

• Implement and support secure integrations with the city-selected online payment processor, including status callbacks and notifications to the portal and CRM platform.

• Define integration architecture and patterns (APIs, batch processes, and message-based flows), including error handling, retries, logging, and monitoring.

• Ensure integrations meet criminal-justice information security requirements and municipal IT standards (authentication, encryption, and role-based access).

• Collaborate with platform and data leads to define data mapping, metadata tagging, and indexing logic enabling fast, accurate search and retrieval in the portal.

UX/UI Strategy & Design

• Lead UX research and design for the public crash-report portal: user journeys for search, eligibility determination, payment, and document download, including error and exception paths and support touchpoints.

• Produce wireframes, prototypes, and high-fidelity UI designs for the portal and related staff-facing screens, ensuring accessibility compliance and alignment with municipal digital branding.

• Conduct usability testing with representative public users and internal personnel; iterate designs to reduce friction, clarify eligibility questions, and minimize support contacts.

• Establish UX standards and design guidelines supporting long-term portal evolution and consistent user experience across public-safety records services.

Documentation & Operational Support

• Document integration specifications, data flows, and monitoring approaches; develop runbooks for ongoing support and incident response.

• Provide UX guidelines and training materials for staff handling exceptions, customer support workflows, and portal configuration.

• Partner with technical and operational teams to troubleshoot integration issues and optimize flows to maintain uptime and fulfillment targets.

Required Technical Qualifications

• Strong experience designing and implementing system integrations using RESTful APIs, file-based exchanges, and/or message queues in Azure or comparable cloud platforms.

• Familiarity integrating enterprise systems such as public-safety RMS, ERP/financial platforms, and payment gateways.

• Knowledge of secure integration practices (OAuth or similar authentication, TLS encryption, logging, and monitoring).

• Experience with Azure integration services (Logic Apps, Functions, Service Bus, API Management) or equivalent.

• Proficiency with modern UX/UI tools (Figma, Adobe XD, Sketch) and front-end design patterns.

• Understanding of accessibility standards (WCAG/ADA), responsive design, and designing for varied devices and connection conditions.

Required Functional Qualifications

• Experience designing user journeys for public-sector portals involving eligibility checks, payments, and document delivery.

• Ability to translate public-records statutes and criminal-justice data requirements into integration and UX constraints (identity validation, redaction access rules).

• Strong analytical troubleshooting skills for integration performance and reliability optimization.

• Clear communication and documentation skills supporting operational handoff and future enhancements.