Service Desk Specialist
Dahl Consulting
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Job Details
Skills
Summary
Location: St. Paul, MN
Job Type: Contract-to-Hire
Compensation: $22-28/hr
Industry: Media & Broadcasting
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About the Role
Our firm is hiring on behalf of a long-established, multi-location organization in the media and communications industry seeking a Service Desk Analyst to join its central IT team. This on-site, early-career opportunity is based at the company’s corporate headquarters in St. Paul, MN and focuses on delivering front-line technical support to local and remote employees.
This role is well suited for customer-service-oriented IT professionals who enjoy direct interaction with users, value clear communication, and want to grow their technical skills in a collaborative environment. Training and mentorship are provided, with opportunities to take on increasing responsibility over time.
The Service Desk Analyst serves as the first point of contact for IT support, handling walk-ups, service requests, and escalations from non-local markets. The role supports a Windows- and iOS-based environment and contributes to a positive employee experience through responsive, empathetic service.
Key Responsibilities
- Triage, document, and resolve support tickets using the organization’s service management system
- Provide hands-on support for PCs, peripherals, and mobile devices, including deployment and maintenance
- Troubleshoot hardware, software, and access issues across enterprise and hosted applications
- Manage user access and permissions in Active Directory
- Support device imaging and deployment (current and future state using Microsoft Intune)
- Assist with the rollout of a new ticketing system and evolving IT processes
- Maintain documentation and contribute to an internal knowledge base
- Follow security and data-handling protocols
- Collaborate with IT projects, testing, and technology improvements
Required
- 1–2 years of experience in help desk, service desk, or general IT support (or a relevant combination of education, certifications, and experience)
- Strong customer service skills and comfort in a client-facing, walk-up support environment
- Experience supporting Windows environments; familiarity with iOS devices
- Basic hardware and software troubleshooting experience
- Experience with ticket triage and user support workflows
- Working knowledge of Active Directory access and permissions
- Clear verbal and written communication skills
- Strong organizational, problem-solving, and time-management abilities
- Willingness to learn, adapt, and grow in an evolving IT environment
- Associate’s or bachelor’s degree in an IT-related field
- Prior help desk or service desk experience in a corporate environment
- Experience with Office 365, remote support tools, and ticketing systems
- Exposure to imaging, device provisioning, or Intune deployments
- Familiarity with ITIL concepts, Apple products, or basic cybersecurity principles
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: .
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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- Dice Id: 10109792
- Position Id: 29305
- Posted 13 hours ago
Company Info
Since 1993, Dahl Consulting has been a leader in providing and implementing adaptive staffing and workforce solutions for its clients. DAHL specializes in workforce process management, vendor management services, as well as sourcing and staffing services. Their workforce solutions and programs ensure clients have the right people, the right process, and the right relationships, all at the right cost. DAHL s size and service offerings enable them the flexibility to provide simple and affordable solutions adaptable to any enterprise s current program, as well as future growth. Visit www.dahlconsulting.com for more information.
The mission of Dahl Consulting is to assist businesses with the creation, delivery, and support of new and existing systems to improve their level of performance through one or a combination of our service offerings. Our core competency is managing the process of procuring contract and temporary labor by finding creative ways to maximize the efficiency and effectiveness of the customer's contingent labor program.
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