Help Desk -Remote


Hexplora
Dice Job Match Score™
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Job Details
Skills
- service Now
- Help Desk
Summary
Duration: 12+ months
Note : Working Hours Hours: 8 PM CST to 5 AM CST. On weekends it is one of 3 shifts, 5 AM CST to Noon CST, Noon CST to 8 PM CST and then 8 PM CST to 5 AM CST.
Required Skills
ServiceNow
Help Desk/Service Desk
Preferred Skills:
Previous tier 1 experience, IVR and telephony experience.
Responsibilities :
Seeking Tier 1 service desk agent for night and weekend work.
Previous experience with ServiceNow required. Ability to take calls, provide excellent customer service, and triage issues effectively and efficiently to application support teams for resolution.
Infowave Systems is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
- Dice Id: 91015321
- Position Id: 26-00048
- Posted 2 hours ago
Company Info
Our Purpose:
In today s rapidly evolving healthcare space, all healthcare organizations large and small are looking to leverage data to obtain actionable information that can be used to improve the health and wellness of patients in the most cost effective manner. Hexplora offers a comprehensive, end-to-end data warehousing and business intelligence solution for Health Plans, Accountable Care Organizations (ACOs), Independent Physicians Associations (IPAs), self-insured employers, and institutional providers to address all of their reporting and analytics requirements, allowing them to easily decipher mass information through a single source and apply it to cost savings and care management analysis.
Our Team:
Hexplora is led by a highly dynamic and motivated team of technology experts with deep healthcare expertise and experience in implementing industry leading solutions that enable ACOs, IPAs, and Payers to leverage Informatics as a strategic asset that can deliver market differentiating and cost saving capabilities.
Overview:
Through establishing Infowave Systems, an IT Services and Solutions company, our leadership has been instrumental in assisting Healthcare companies with designing, developing and deploying Enterprise Data Warehouses (EDW), Business Intelligence (BI), Analytics, Web Portals and Reporting Modules in various technologies for over fifteen years. With the experience and expertise gained over the years, Infowave Systems designed and developed a Business Analytics Solution referred to as Healthcare Analytical and Reporting Platform (HARP). In 2013, HARP solution was spun off as HEXPLORA to offer the solution under a SaaS model (Software as a Service).
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