Judge Group, Inc.
Judge Group, Inc.

PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)

Harrisburg, PA, US • Posted 18 hours ago • Updated 6 hours ago
Contract Independent
On-site
USD $15.00 - 18.00 per hour
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Job Details

Skills

  • Tier 1
  • Help Desk
  • Customer Service
  • Service Desk
  • Call Center
  • Issue Tracking
  • Attention To Detail
  • Documentation
  • Technical Support
  • Computer Hardware
  • Communication
  • Active Directory
  • Microsoft Windows
  • Microsoft Operating Systems
  • Microsoft Windows 7
  • Microsoft Office
  • Delegation
  • Organizational Skills
  • Management
  • Project Management
  • Performance Management
  • Preventive Maintenance
  • Privacy
  • Marketing

Summary

Location: Harrisburg, PA
Salary: $15.00 USD Hourly - $18.00 USD Hourly
Description: Our client is currently seeking a PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)

Help Desk Analyst - Harrisburg, PA

Role Overview

We are seeking a Help Desk Analyst with at least 1 year of IT Service Desk or Call Center experience. The ideal candidate will be self-motivated, detail-oriented, and passionate about delivering excellent customer service.

Required Qualifications
  • IT Service Desk experience: 1+ year in IT Service Desk or Call Center
  • Ticketing software: 1 year of call tracking/ticketing system use
  • Attention to detail: Ability to follow documentation and troubleshoot resourcefully
  • User support: Skilled at assisting non-technical users with hardware/software issues
  • Communication skills: Above-average telephone manner and clear communication
  • Active Directory: Basic user and security group administration
  • Windows & Office 365: Strong knowledge of Windows 7 and Office 365
  • Office 365 troubleshooting: Experience with permissions, calendar sharing, and delegation
  • Organizational skills: Ability to manage multiple tasks effectively

Education
  • 2-year Associate's degree or equivalent technical study

Work Schedule
  • Standard weekday schedule
  • Quarterly Saturday shift: 8 AM - 12 PM (with 2 weeks' notice)

Interview Process
  • Hour-long in-person interview required


By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: cxjudgpa
  • Position Id: 1132718
  • Posted 18 hours ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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