Manager, IT Service Desk/Remote

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training material

Title:IT Service Desk Technician Location: Remote Duration: 6 month contract Compensation:$25.00 - $26.00/hr Work Requirements:, Holdersor Authorized to Work in the U.S. The IT Service Desk Technician plays an important role in the organization by performing numerous tasks related to the company''s information technology functions. The role is responsible, under general direction and supervision, for acting as the central point of contact from which users throughout the organization may request

RESPONSIBILITIES: Kforce has a client in need of an Infrastructure PM/ITSM Manager in Philadelphia, PA. Responsibilities: * Lead ITSM operations across Incident, Service, Change, and Problem Management * Act as Agile Product Owner supporting R&D, Production, Delivery, and Reliability * Manage incidents end-to-end (coordination, communication, RCA, emergency changes, permanent fixes) * Drive service enablement through intake triage and work routing * Oversee change management (SOP/routine/emerge