Desktop Systems Specialist

Job#: 3022665

Job Description:

Desktop Systems Specialist

Location: Phoenix, AZ 85085

*All interested and qualified candidates can please contact Schuyler Moose at

Responsibilities:

Device Imaging & Configuration

• Performs Windows imaging using Lam-standard provisioning methods (Autopilot/Intune, Entra ID join, compliance policy application)
• Configures devices according to Lam's security requirements including BitLocker/full-disk encryption, endpoint compliance validation, and baseline policy enforcement
• Troubleshoots imaging failures, driver issues, network-related setup errors, and post-image provisioning defects

Staging, Validation & Deployment

• Stages devices for user pickup or shipment by completing quality assurance checks, labeling, hardware inspections, peripheral matching, and accessory preparation
• Validates device readiness by confirming compliance posture, device health, account authentication flow, and proper enrollment in Lam management systems
• Executes refresh workflow steps in accordance with standardized refresh processes and service readiness timelines

Operational Coordination & Escalation

• Collaborates closely with DSS Leads, Service Desk, GEM/Endpoint Engineering, ITAM/HAM, and Logistics teams to resolve technical blockers and fulfill refresh commitments
• Escalates complex provisioning problems with detailed reproduction steps and diagnostic information

Documentation & Compliance Tracking

• Maintains accurate provisioning records, device status updates, and compliance documentation within ServiceNow
• Ensures all asset updates (assignment, location, classification, lifecycle status) are completed with 100% accuracy
• Supports audit requirements by documenting provisioning steps, exceptions, and any deviations from standard process

Process Improvement & Knowledge Sharing

• Participates in process improvement activities, root-cause reviews, and post-project debriefs to refine imaging and provisioning methods
• Provides training, guidance, and mentorship to new provisioning technicians, promoting consistency, quality, and strong customer service culture within DSS

Requirements:

• Experience with Windows provisioning (Autopilot, Intune, Entra ID)
• Strong technical troubleshooting skills for hardware, imaging, and OS deployment issues
• Familiarity with enterprise compliance controls (BitLocker, device health policies, corporate security baselines)
• Ability to maintain highly accurate records in ServiceNow or similar ITSM/ITAM systems
• Excellent communication skills and ability to coordinate with both technical and non-technical stakeholders
• Ability to lift, move, and stage hardware as part of daily provisioning workflow
• Prior Desktop System Specialist or Service Desk experience
• Experience supporting high-volume refresh or deployment projects
• Knowledge of corporate hardware standards, ITAM workflows, and device lifecycle management

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.