Description Robert Half is seeking a
Helpdesk Technician to support a
legal services organization based in
Seattle, Washington. This role involves stabilizing day-to-day IT operations while the firm's internal IT resource is out on extended leave, including Microsoft 365 administration, user provisioning, workstation setup, vendor coordination, and supporting an upcoming document management system rollout. The position is
onsite, that is a
3-month contract opportunity with
potential to extend. Apply today!
Job Details: Schedule: Monday-Friday, 40 hours per week
Duration: 3-month contract
Location: Downtown Seattle (100% onsite)
Job Responsibilities:- Provide onsite helpdesk support for a 50+ user professional services environment
- Administer Microsoft 365 accounts, including user setup, modifications, and deactivations
- Manage hosted Exchange (Intermedia) accounts and troubleshoot email/calendar integration issues
- Configure workstations, laptops, printers, and peripheral devices
- Set up DUO MFA and remote access for hybrid users
- Troubleshoot practice management software and Outlook calendaring issues
- Coordinate escalations with third-party infrastructure/vendor support teams
- Assist with document management system rollout and end-user support
- Develop and document internal IT processes and onboarding checklists
- Support hardware/software rollouts and office build-out coordination
Requirements - 6+ years of Helpdesk or Desktop Support experience in a business environment
- Strong Microsoft 365 administration experience
- Experience with hosted Exchange environments (Intermedia preferred)
- Active Directory user provisioning and permissions management
- Experience setting up Windows 10/11 workstations (Lenovo/Dell environments)
- Printer and network troubleshooting experience
- Experience supporting hybrid (remote + onsite) users
- Strong documentation and organized troubleshooting skills
- Professional demeanor with ability to support executive-level users onsite
Soft Skill:
- Professional, polished demeanor.
- Strong communicator with non-technical users (older attorneys with varied tech comfort levels).
- Calm and patient under pressure.
- Ability to explain technical issues clearly.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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