DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: SAP Developer/Global Support Manager
Location: Columbia, SC
Duration: 12 Months
Scope of the project:
Working under the direction of the Client technical lead, candidates will provide SAP Basis and Infrastructure architecture guidance as well as Basis administration services related to the design, installation, testing and on-going maintenance of SAP and SAP third-party software packages in a Microsoft OS 201x-2025 and SQL 201x environments. The major components of SAP included are ECC 6.0 – EHP8, SRM 7.04, Business Warehouse 7.5, PI 7.5, SOLMAN 7.2, Fiori Launchpad and gateway, and Business Objects 4.3.
- The SAP Basis Administrator requested under this SOW manages and maintains SAP and third-party applications.
- The position requires analyzing system requirements, enhancement pack installations, system, copies, service pack administration, managing change requests, providing work estimates, configuration of standard solutions, testing and all other SAP and third party administration functions related to the Fiori launchpad. This includes support of a 5 system landscape, system enhancements and project implementations.
- Candidate must provide hands-on expertise with implementation of SAP Fiori and gateway.
- Candidate must have extensive knowledge of Microsoft operating systems and SQL databases.
- Candidate must provide formal written documentation and peer and user training.
Daily Duties / Responsibilities:
Solution Architecting
- Participates with all Client technical and functional teams to develop implementation and maintenance strategies, processes, procedures and best practices for SAP fiori system solutions.
- Assist with creation of a high-level implementation roadmap for the above solutions.
- Assist with development of test plans to validate the solutions and components once implemented.
- Effectively leveraging the latest capabilities of SAP components to assist with solution development.
- SAP Basis Administration in a Windows Server 201x-2025 and SQL 201x environments.
- Working knowledge of virtualization using VMWARE.
- SAP Basis administration and technical core competencies tasks including SAP software installation, upgrade, applying Support Packages, and installation of add-on software components.
- SAP profile parameter changes, workload analysis, system error analysis and establishment of standard Basis background jobs and system health checks and monitoring.
- Impact analysis of new SAP releases to current system landscape environments.
- Analysis of system performance, database performance, system health checks and implementation of tuning improvements for Fiori.
- Establishment of OSS and EarlyWatch connections where appropriate
- Participation in multi-landscape environments through client copies, system refreshes, and transport management.
- Responsibility for optimal disk layout, file system structures, OS tuning/performance improvements and troubleshooting.
- Technical consulting and mentoring to application development, functional, global rollout, integration and change release management teams, and also to fellow Basis Administrators.
- Technical Leadership and participation in technical projects across multiple teams.
- Practical experience interfacing ECC to fiori launchpad using sap apps and web-dynpro.
Training
- Formally provide process and technical knowledge transfer via peer coaching, written documentation and classroom instruction for all Basis work.
General
- Provide effective and timely oral and written communications to management, peers and users.
- Identification and escalation of issues and risks to management in a timely manner.
Required Skills (rank in order of Importance):
- 10+ years ABAP solution architecting experience
- 10+ years of ABAP/Java software installation and configuration Experience
- 3+ years of practical maintenance and troubleshooting SAP Fiori launchpad
- 5+ years of experience with SAP NetWeaver releases
- 5+ years of experience with SAP in the Public Sector
Preferred Skills (rank in order of Importance):
- Public Sector support for ECC 6.0 EHP8, SRM 7.04, BW7.5, and Portal 7.x
- SAP upgrade and enhancement pack installation
- MS Server 2019-2025
- MS SQL database/2019
- PM experience
Additional Skills
- Excellent Leadership Skills
- Excellent teaching/peer review skills
- Excellent communications Skills
- Business Acumen
Required Education/Certifications:
Bachelors in IT, Business or equivalent experience (10 years)
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