Senior Systems Analyst
Job ID: 14963
Location: Austin, TX - Hybrid
Full/Part Time: Full Time
Regular/Temporary: Regular
FLSA Status
Exempt
Earliest Start Date
Immediately
Salary
Salary commensurate with experience
Hours per Week
40 hours weekly
Hiring Department
Office of the Chief Information Officer
Required Application Materials
A resume is required to apply. Candidates under final consideration will also be required to submit professional references, college degree information, and employment history to an online third-party vendor.
About Us
For more than 140 years, The University of Texas System has improved the lives of Texans and people all over the world through education, health care, and research. The System consists of nine academic institutions, four health institutions, and The University of Texas System Administration. The institutions of the UT System employ more than 160,000 faculty, health care professionals, researchers, support staff, and student workers.
The UT System Administration is primarily based in Austin, Texas. It supports the missions of the System's thirteen institutions by providing financial, legal, planning, purchasing, government relations, communications, development, and other central services. Serving a growing state, the UT System Administration strives to provide a welcoming, supportive work environment that embraces different perspectives - not only because it enables the organization to be stronger, creative, and thoughtful, but because it is the right thing to do. To that end, UT System Administration embraces state laws on and employment preferences.
Purpose of Position
Responsible for the evaluation, design, optimization, and troubleshooting of complex IT platforms, application systems, and related services. Advises management and team members on strategies and recommendations for services across the IT platform and related operations.
Essential Functions
- Proactively monitor and manage various IT platforms, application systems and related services. Provide expertise in troubleshooting, modifying and optimizing platforms and application systems, including coordination among internal and external customers, vendors, and agencies as needed.
- Research, evaluate and design IT solutions to business needs as they arise, providing detailed documentation as needed. Designs/plans for the expansion or enhancement of the IT platforms, application systems and related infrastructure.
- Maintain infrastructure including patches and upgrades for enhancement or security. Infrastructure includes: logical and physical devices plus servers, storage, firewalls and networking equipment. Partner with information security team to help ensure a strong security posture for server patching and end user endpoints.
- Provide informal training and guidance to colleagues and customers in support of the UT System goal of continuous improvement.
- Evaluate and test new technology for feasibility and implementation at System Administration.
- Lead infrastructure projects, which include installation and documentation of new hardware or software, configuration and design. Provide guidance, work direction and information to other technical team members on a collaborative basis.
- Troubleshoot infrastructure problems. Analyze the problem, identify the cause of the problem, and implement a timely solution. Consult with vendor technicians. Perform administrative duties such as creating reports and maintaining schedules.
- Special projects and other duties as assigned.
Knowledge, Skills & Abilities
- Excellent written and verbal communication skills.
- Professional and collaborative demeaner with a customer service-oriented attitude.
- Ability to offer attention to detail and accuracy in work produced.
- Ability to work independently with limited supervision.
- Strong organization skills.
- Ability to manage a variety of tasks and prioritize while working collaboratively with other stakeholders.
- Ability to use standard office equipment and software.
Required Qualifications
- Bachelor's degree and three or more years of broad infrastructure experience in designing, installing, and maintaining IT platforms, application systems and related services.
- Each additional year of experience over the required minimum may substitute for one year of college (30 semester hours) on a year-for-year basis.
This position requires the ability to maintain the security and integrity of UT System Administration and its infrastructure.
Preferred Qualifications
- Strong familiarity with enterprise communication platforms (Exchange, Exchange Online, IronPorts, Teams, Lyris)
- Strong familiarity with Microsoft-centric infrastructure (Active Directory, Azure, entire M365 suite, Windows Server)
- Strong familiarity with Microsoft PowerShell / scripting
- Strong familiarity with DNS specific email security SPF, DKIM, DMARC
- Strong familiarity with Microsoft Purview eDiscovery
- Familiarity with Microsoft file sharing platforms (SharePoint, OneDrive)
- Familiarity with identity management principals and experience with access controls for financial and HR management systems (PeopleSoft ERP, Microsoft MIM / FIM / IDM / IDP)
- Familiarity w/ Information Technology Infrastructure Library (ITIL) framework & IT Service Management (ITSM) platforms.
- Preferred Certifications: M365 Administrator Expert, M365 Collaboration Communications Systems Engineer Associate, M365 Teams Administrator Associate, MCAAA, MCSA, Cisco SESA
Working Conditions
- May work around standard office conditions
- Repetitive use of a keyboard at a workstation
- Uses standard office equipment
- 10% Travel
- Requires occasional evening or weekend hours
- Hybrid work environment (remote & office)
Additional Information
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to a minimum of 20 hours per week and at least 135 days in length. Participation in TRS is mandatory.
A background check will be conducted on candidates under final consideration. The background check may include any or all of the following: criminal history check, prior employment verification, education verification, professional references check, and motor vehicle records check. Background checks are conducted by third-party vendors. Upon request form the third-party vendor, candidates under final consideration must provide the required information for the background checks to be completed.
EO/AA Statement
The University of Texas System Administration is committed to providing equal employment opportunity for all qualified applicants and employees in all terms and conditions of employment. U. T. System will provide equal employment opportunity to all qualified persons and will not discriminate on the basis of race, color, sex, sexual orientation, gender identity/expression, pregnancy, religion, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal or state laws.
For information on accommodations for individuals with disabilities, please contact the Office of Talent and Innovation
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