Technical Program / Delivery Lead

JOB SUMMARY:
The Technical Program / Delivery Leader (TPL) is the accountable technical delivery lead for a designated application team. The TPL combines senior-level business systems analysis with hands-on delivery coordination to translate priorities into executable plans and ensure engineering, architecture, environment, security, and operational activities are aligned to deliver high-quality outcomes. This role leads through influence, not direct people management.

KEY RESPONSIBILITIES:
• Lead cross-functional planning and dependency management across teams (integrations, environments, security/network reviews, release coordination, vendor/supplier timelines).
• Coordinate priorities and capacity: ensure there is a steady pipeline of “ready” work, align work assignments with technical leads, and maintain delivery flow so team capacity is effectively utilized.
• Support ROM estimates and planning by coordinating inputs from engineering/architecture; document assumptions, constraints, dependencies, and risks.
• Coordinate release/deployment readiness: environment readiness, change approvals, cutover planning, validation steps, communications, and post-release stabilization.
• Support production operations and critical incidents by coordinating participation, facilitating communications, documenting impact/timeline, and ensuring corrective actions are prioritized and completed.
• Drive continuous improvement across delivery execution, documentation, quality, automation, and operational readiness.

REQUIRED SKILLS:
• 7–10+ years in technology delivery roles (e.g., Senior BSA, Technical Delivery Lead, Technical Project Lead, Technical Program Coordinator/Lead, or similar).
• Proven ability to lead through influence and coordinate cross-functional work across engineering, architecture, infrastructure/environments, security, and operations.
• Strong requirements-to-delivery capability: translating complex needs into epics/features/stories and into executable plans with measurable outcomes.
• Practical understanding of AI/ML concepts and governance, with experience using approved AI-enabled tools/approaches to improve requirements, analysis, estimation, reporting, defect/incident triage, and overall delivery execution.
• Strong delivery discipline: planning, scope control, dependency management, risk/issue management, and proactive escalation.
• Proven ability to lead cross-functional teams through change (without direct authority), adopt/improve delivery methodologies (Agile/DevSecOps), and drive measurable improvements using delivery/operational metrics.
• Technical fluency across SDLC and modern delivery practices (APIs/integrations, environments, DevSecOps concepts, logging/monitoring, and incident response); not required to code, but must engage effectively with technical teams.
• Strong executive communication: ability to present status, tradeoffs, and recommendations and drive timely decisions.
• Experience with work management and ITSM tools (e.g., VersionOne/Jira/Azure DevOps; ServiceNow or equivalent) and producing delivery artifacts (status, RAID logs, milestones, ROMs).
Preferred (Optional)
• Scrum certification (e.g., CSM, PSM) and/or scaled Agile experience (e.g., SAFe).
• Experience supporting production releases and incident response in high-availability environments.
• Experience incorporating security, privacy, and performance requirements into delivery artifacts.
• Experience measuring and reducing costs (cloud consumption, tooling/supplier spend, operational effort) by identifying cost drivers, optimizing services, and automating repeatable work while maintaining service levels.