Location: Charlotte, NC
Salary: $46.00 USD Hourly - $50.00 USD Hourly
Description: Network Support Engineer (Voice Infrastructure)We are not accepting C2C or 1099 arrangements.Location: Charlotte, NC (Preferred) | Tempe, AZ (Secondary Option)
Work Type: Hybrid
Duration: Contract
OverviewWe are seeking a
Network Support Engineer (Voice Infrastructure) to join a large enterprise technology organization supporting critical voice and network systems. In this role, you will provide Tier 1 support for voice technologies, including phones, routers, and camera systems, while helping maintain network infrastructure across a complex enterprise environment.
The ideal candidate will have experience supporting WAN environments, troubleshooting network connectivity issues, and working within large-scale enterprise networks. This position offers an opportunity to collaborate with experienced engineering teams while building expertise in voice networking, SIP technologies, and cloud-based network solutions.
What You'll Do- Provide Tier 1 operational support for enterprise voice and network infrastructure.
- Support and maintain voice systems, including phones, routers, switches, and related network devices.
- Troubleshoot hardware, software, application, and network-related issues to restore service and minimize downtime.
- Participate in the installation, configuration, support, and maintenance of network infrastructure.
- Monitor and maintain network connectivity, performance, and security.
- Support enterprise network services, including routers, switches, firewalls, wireless networks, and network security solutions.
- Follow established operational procedures, documentation standards, and change management processes.
- Maintain accurate ticket updates and service records.
- Partner with engineers, technical teams, and business stakeholders to resolve issues and improve service delivery.
- Apply security and regulatory standards to support secure and reliable network solutions.
- Receive guidance from leadership while exercising independent judgment in day-to-day support activities.
Minimum Qualifications- Network Engineering, Network Support, or related infrastructure experience.
- Experience supporting Wide Area Networks (WAN).
- Experience working within a large enterprise network environment.
- Experience troubleshooting network connectivity and infrastructure-related issues.
- Strong understanding of routing, switching, and network support fundamentals.
- Ability to document technical issues, updates, and resolutions clearly.
Preferred Qualifications- Experience supporting enterprise voice network infrastructure.
- Knowledge of configuring and supporting enterprise-level Cisco routers and switches.
- Experience providing operational support for network infrastructure technologies.
- Understanding of Session Initiation Protocol (SIP) and SIP-based voice networks.
- Knowledge of Microsoft Azure cloud technologies and networking concepts.
- Cisco certifications such as CCNA.
- Strong problem-solving, communication, and customer support skills.
Preferred Candidate Profile- Background supporting voice systems, phones, routers, and related communication technologies.
- Comfortable working in a fast-paced enterprise environment.
- Strong troubleshooting mindset with the ability to effectively prioritize incidents.
- Customer-focused with excellent communication and collaboration skills.
- Willingness to learn advanced networking and voice technologies.
Additional Information- Hybrid work schedule.
- Charlotte, NC candidates strongly preferred.
- Tempe, AZ candidates will be considered as a secondary location option.
- Virtual interview process.
- This position is not eligible for visa sponsorship.
- Occasional additional hours may be required based on business needs.
Key SkillsVoice Support Cisco Networking WAN Routers & Switches SIP Network Troubleshooting Tier 1 Support Network Operations Azure Networking CCNA Voice Infrastructure Enterprise Networking Network Security Incident Management
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