UX Content Conversation Designer

Job#: 3041446

Job Description:
UX Content Conversation Designer

Location: Remote (U.S)

Role Overview

A User Experience (UX) Design Contractor is sought to support the modernization of internal tools used by Member Service Representatives. This role involves transitioning from a legacy system to modern, scalable, and user-centered solutions. The contractor will partner with User Experience, Product Management, and Engineering teams to design efficient, intuitive tools that improve employee workflows and will work with teams leveraging Microsoft Dynamics to deliver high-quality, development-ready design solutions aligned with enterprise standards.

Key Responsibilities

• Design modern, intuitive user experiences for internal tools used by Member Service Representatives.
• Translate legacy system functionality into streamlined, user-centered workflows and interfaces.
• Create high-fidelity user experience and user interface designs ready for development handoff.
• Apply and contribute to the enterprise design system to ensure consistency, accessibility, and scalability.
• Collaborate with Product Owners, Business Analysts, and Engineering teams to define and refine requirements.
• Participate in intake, refinement, and planning activities to ensure designs are complete and ready for development.
• Identify gaps, inefficiencies, and risks in legacy workflows and propose improved design solutions.
• Support usability validation and iterate based on user and stakeholder feedback.
• Ensure alignment with compliance, accessibility, and enterprise design standards.

Required Qualifications

• 5+ years of experience in User Experience (UX) design, User Interface (UI) design, or product design.
• A strong portfolio demonstrating end-to-end UX design across complex or enterprise applications.
• Experience working with and contributing to design systems (Figma preferred).
• Proven ability to deliver development-ready designs with clear interaction specifications.
• Experience collaborating directly with engineering teams in Agile environments.

Preferred Qualifications

• Experience designing internal tools or employee-facing platforms (e.g., call center, operations, or service tools).
• Experience working with Microsoft Dynamics (Dynamics 365 or similar enterprise platforms).
• Experience modernizing or replacing legacy systems.
• Understanding of accessibility standards, including Web Content Accessibility Guidelines (WCAG).
• Experience in financial services or other regulated industries.

Tools & Technologies

• Figma (design, prototyping, and design system usage).
• Microsoft Dynamics (preferred experience).
• Agile delivery tools (such as Azure DevOps or Jira).
• Collaboration tools (Microsoft Teams and Microsoft 365 suite).

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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