Business Analyst (Healthie EMR)

Job Title: Business Analyst /Configuration Manager (Healthie EMR)

Location: New York, NY (Remote)

Position Summary

We are seeking an experienced Business Analyst / Configuration Manager with specialized expertise in the  EMR and practice management platform. In this role, you will act as the crucial bridge between clinical/administrative stakeholders and technical development teams. You will own the configuration of our Healthie environment, translate complex clinical workflows into precise system setups, and write crystal-clear, testable user stories to drive continuous platform optimization.

Key Responsibilities

Healthie EMR Configuration & Administration

·       Configure and manage the Healthie platform, including custom intake flows, e-sign policy forms, electronic charting templates, and automated client onboarding sequences.

·       Set up multi-provider scheduling rules, custom appointment types, and calendar availability constraints.

·       Configure role-based user permissions, security access profiles, and team member hierarchies to safeguard patient and business data.

·       Manage backend settings, automated client/provider notifications, billing parameters, and third-party marketplace integrations (e.g., e-labs, e-rx, Fullscript).

Business Analysis & Requirements Elicitation

·       Conduct discovery sessions with clinical staff, practice managers, and executives to map out As-Is and To-Be clinical and administrative workflows.

·       Perform gap analysis to identify opportunities for process automation and efficiency gains within Healthie.

·       Maintain system documentation, requirement traceability matrices (RTM), and configuration logs.

Agile User Story Writing & Backlog Management

·       Write comprehensive, non-prescriptive user stories following standard agile frameworks (As a... I want to... So that...) paired with precise, testable acceptance criteria.

·       Translate high-level strategic objectives into granular epics, user stories, and tasks ready for configuration or technical sprint execution.

·       Partner with QA and product owners to define the definition of done, participate in user acceptance testing (UAT), and validate deployed features.

Qualifications & Skills

Required

·       4 to 6 years of experience as a Business Analyst, Systems Analyst, or Configuration Manager.

·       2+ years of experience specifically within digital health, telehealth, or clinical practice environments.

·       2+ years of hands-on administration and configuration experience with the Healthie EMR platform.

·       3+ years of experience writing detailed user stories, epics, and acceptance criteria in agile tools like Jira or Asana.

·       Excellent stakeholder engagement skills to translate clinical needs into technical setups.

·       Solid understanding of HIPAA data privacy and security rules.

Preferred

·       1+ years of experience working with Healthie API integrations or webhooks.

·       Certified Business Analysis Professional (CBAP) or Agile Scrum Master (CSM) credential.

·       Bachelor’s degree in Healthcare Administration, Health Informatics, Computer Science, or a related field.

·       1+ years of experience implementing or scaling multi-provider group practices on Healthie.

·       Familiarity with healthcare revenue cycles, billing, or claims management configuration.