Tier 2 Help Desk

Position Overview

We are seeking an experienced Help Desk Analyst to provide reliable technical support in a primarily Windows-based environment. This role will serve as a key point of contact for end users, handling account management, troubleshooting, and day-to-day IT support. The ideal candidate brings deep help desk experience, strong Microsoft 365 administration skills, and the ability to support both Windows and Mac users.

Key Responsibilities

• Provide end-user technical support for hardware, software, and access-related issues.
• Serve as a primary support resource for Windows-based desktop and laptop environments.
• Administer Microsoft 365, including user account creation, access management, password resets, and permissions.
• Troubleshoot issues related to Outlook, Teams, OneDrive, SharePoint, and other O365 services.
• Support basic Mac endpoints alongside Windows devices as needed.
• Respond to and resolve incidents and service requests in a timely and professional manner.
• Accurately document issues, troubleshooting steps, and resolutions within the ticketing system.
• Assist with onboarding and offboarding processes, ensuring proper access and equipment setup.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Adapt to new tools and processes, including an upcoming migration to Jira.

Required Skills & Qualifications

• 5+ years of true Help Desk experience supporting end users in a production environment.
• Strong experience administering Microsoft 365, including account management and access control.
• Solid background supporting Windows operating systems and common desktop applications.
• Proven troubleshooting skills with a customer-focused approach.
• Excellent written and verbal communication skills.
• Ability to work independently while following established IT processes.

Preferred Qualifications

• Experience supporting Mac OS in a mixed-environment setting.
• Familiarity with ticketing systems; Jira experience is a plus.
• Experience working in environments with evolving tools and processes.

Job Type & Location
This is a Contract to Hire position based out of Florissant, MO.
Pay and Benefits
The pay range for this position is $25.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Florissant,MO.
Application Deadline
This position is anticipated to close on Apr 25, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.