Salesforce Product Manager -Tempe, AZ or Walnut Creek, CA In office Three days a Week T-W-Th

Duties/Day to Day Overview

Essential Functions

Manage multiple projects related to the Web, systems or applications, tracking key requirements and metrics to ensure that the final product meets objectives

Leads more complex product development or enhancement activities, including a comprehensive analysis of the market, competitive position and customer research

Mentors, guides and influences other product managers in defining the product strategy and roadmap for assigned business, systems or application products

Proposes and recommends goals, metrics and objectives for online products, applications or systems and plans assigned projects to help achieve department goals

Provides input to recommended changes to policies and guidelines

Top Requirements

(Must haves)

Knowledge/Skills/Abilities

Acts as point of contact for the relationship with business and technology partners to gather and understand requirements, and to deliver product roadmap

Works actively with the business and team to resolve issues

Exercises discretion in determining priorities and the best methods to use when directing team efforts and resolving product design or enhancement challenges

Provides research or develops options, and makes recommendations to effectively address design and enhancement issues

Integrates work schedules and collaborates with engineers

Education & Experience/Licenses & Certification

Bachelor of Science degree in a relevant discipline

8+ years related experience or an equivalent combination of education and experience

Experience directly related to technical product management, customer relationship management or products, systems or applications experience

Deep understanding of Salesforce Sales Cloud, Marketing Cloud, Service Cloud, or other Salesforce products

Knowledge and understanding of competitive analysis, functionality requirements definition, business requirements definition, basic marketing principles, return on investment analysis, etc.

Experience with Agile and Scrum methodologies

Additional Qualifications

(Nice to Haves)

Additional Notes

Additional Notes from Qual Call:

• This position is for a product manager
• Key things:
  • Need to come with a technical background
  • Ideal profile is someone who is highly technical that transitioned to product management
  • Salesforce experience (not as a user but as actually building things)
  • SF certifications are great
  • Strong comms concise, clear, and articulate
• Position context
  • Smart Home Internal Tools Product Manager
    • Products are internal facing so won't be able to see them on their website
  • Had a vendor handling this but need to bring the need in house due to issues in communication
  • Salesforce implementation recently

• Specific SF modules and/or projects?
  • Using Salesforce Sales Cloud (primary focus initially)
  • A couple projects in flight depending on when these people onboard, things may change a bit
    • Bringing a whole new business on SF and need someone to support that
    • Looking into how they're going to offer financing for their members (process through sales process that sits in Sales Cloud)
  • Using Sales Cloud, Service Cloud, and Marketing Cloud
• Day-to-day partners?
  • This role is very high-visibility because they're interacting with VPs
  • Sales team, Sales VP, Operations Team, Ops VP, and data team
• Technical background?
  • Most ideal is someone who has built something on Salesforce themselves and are now doing more product management role with pulling in requirements from different stakeholders
  • Wants the tech background because the bottleneck is technical architects don't have enough to support every question they have
    • Need someone who can answer a lot of their own questions to be successful
• Years of experience?
  • Need eight years of experience to justify the compensation band from an HR perspective
  • Combination of education and experience (could be 2 years of school and 6 years of professional experience)
• Certifications?
  • Any SF certifications are great
• Industry experience?
  • Flexible
  • If they've worked in multiple industries, that would be a plus