Apply Now

Genesys Engineer/Architect

Remote • Posted 1 day ago • Updated 1 hour ago

Full Time

Remote

Fitment

Dice Job Match Score™

⏳ Almost there, hang tight...

Job Details

Skills

Genesys Cloud CX

Summary

Genesys Engineer/Architect (3 openings)

12-Month+ Contract

Remote

Education- Required a Bachelor degree and equivalent

Role Overview

We are seeking a Genesys Engineer/Architect to support our contact center operations. This role involves rebuilding and expanding our Genesys environment, incorporating more robust capabilities like Workforce Management (WFM) and AI. The position requires troubleshooting, onboarding new service lines and clinics, and handling a significant volume of new requests and tickets.

Key Responsibilities

Engage with stakeholders to understand business challenges and define technology-driven solutions.
Architect and design AI-powered contact center solutions, integrating technologies such as Conversational AI and Agent Assist.
Troubleshoot and resolve issues within the Genesys platform, managing approximately 300 tickets per month.
Support the onboarding of new service lines and clinics onto the Genesys platform.
Assist with the development of proof-of-concept demos and solution blueprints.
Provide hands-on technical guidance and support for end-users related to AI model integration and automation workflows.
Collaborate with internal teams to develop best practices, technical documentation, and training resources.
Act as a trusted advisor, helping to navigate and troubleshoot a variety of technology-related issues.

Must Haves:

3-5 years exp of moving from on prem to Genesys Cloud CX or experience implementing Genesys Cloud CX.
New requests coming in to bring in new service lines needs people who can come in and troubleshoot
Some architecture experience would be nice

Technical Skills: Deep familiarity with the Genesys platform, including migration from on-premise to cloud environments (Genesys Cloud CX). Experience with contact center operations and familiarity with telecom providers.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91010771
Position Id: 2026-5896
Posted 1 day ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Genesys Cloud Support Engineer

Remote

•

Yesterday

Key ResponsibilitiesManage and resolve L1/L2 support tickets within defined SLAs.Troubleshoot Genesys Cloud CX issues related to routing, queues, IVR, Architect flows, integrations, and user access.Monitor platform performance and proactively identify operational issues.Perform configuration updates, user administration, and routine maintenance activities.Support incident, problem, and change management processes.Coordinate with vendors and internal teams for issue escalation and resolution.Main

Easy Apply

Contract

Depends on Experience

Genesys Engineer

Remote

•

4d ago

Required Technical Skills The candidate must bring proven hands-on expertise across the following areas: Contact Center Platforms Deep working knowledge of Genesys Cloud CX, including call routing, IVR/Voice flows, APIs, and platform administration. Experience with Intradiem''s workforce automation capabilities, including real-time agent management and integration with contact center platforms, is required. Integration & Architecture Demonstrated experience designing and documenting enterprise

Easy Apply

Contract

Depends on Experience

Genesys Cloud Support Engineer

Remote

•

Yesterday

Location - RemoteWe are seeking aGenesys Cloud Support Engineer to provide operational support, incident management, troubleshooting, and administration for Genesys Cloud CX environments.The role involves handling support tickets, monitoring platform health, resolving issues, and collaborating with business and technical teams to ensure high service availability.Experience25 years of Genesys Cloud CX support, administration, or contact center operations experience.Key ResponsibilitiesManage and

Easy Apply

Full-time

Depends on Experience

Genesys Engineer : Remote Role : W2

Remote

•

15d ago

Title: Genesys Engineer Location: Remote Role Job Type: Contract Role JOB DESCRIPTION: 3+ years of experience with Genesys Cloud administration and engineeringStrong hands-on experience with Architect inbound flows and common modulesExperience building and supporting Genesys Cloud ScriptsExperience developing and troubleshooting Data ActionsExperience working with REST APIs and third-party integrationsUnderstanding of contact center routing concepts, queues, skills, and user managementExperienc

Easy Apply

Contract

Depends on Experience

Search all similar jobs