Sr. Project Manager - (100% Remote / Seattle, WA)

Senior Project Manager - Workflow & Operational Transformation

Work Requirement: 100% Remote (Seattle, WA)
Contract Duration: 12 Months

Overview

• We are seeking a high-level Program/Project Manager to lead a large-scale servicing operations modernization initiative. This role will focus on transforming back-office workflows, including migrating from a legacy workflow platform to a modern case management solution, while driving process improvements, automation, and enhanced user experiences.
• This is a high-visibility, cross-functional role requiring strong leadership across technology, operations, and business teams, with exposure to executive stakeholders.

A successful candidate will bring proven experience leading large-scale operational transformation programs, particularly those involving workflow or case management platforms and enterprise technology migrations. They must be skilled at driving cross-functional alignment across business, technology, and risk teams, while managing complex timelines, multiple workstreams, and executive stakeholders. Strong expertise in process redesign, automation, and delivering measurable operational efficiency improvements ideally within a regulated industry is essential.

Key Responsibilities

• Lead a complex operational transformation program spanning workflow redesign, automation, and case management modernization.
• Drive the migration from legacy workflow systems to modern platforms (e.g., K2 to Pega or similar).
• Establish and manage the program roadmap, including prioritization of workstreams and delivery milestones.
• Coordinate across Operations, Technology, Architecture, Risk, Compliance, and Business teams.
• Oversee multiple workstreams, including dependencies, risks, and issue resolution.
• Deliver executive-level reporting, dashboards, and communications to ensure transparency and alignment.
• Facilitate decision-making across diverse stakeholder groups and drive alignment on priorities.
• Ensure successful realization of efficiency gains, automation benefits, and improved customer and employee experiences.

Required Qualifications

• Strong PM experience (8-10+ years) as a Program or Project Manager leading large-scale transformation initiatives
• Demonstrated success delivering end-to-end operational transformation programs across technology and business functions
• Experience working in fast-paced environments with aggressive timelines, with the ability to challenge processes and drive decisions
• Proven ability to manage executive stakeholders and cross-functional teams
• Background in workflow or case management platforms (Pega, ServiceNow, Salesforce, Appian, Nintex, K2, or similar)
• Experience leading technology platform migrations and modernization efforts
• Strong track record in business process redesign and operational excellence initiatives
• Experience in financial services, banking, insurance, or other regulated industries
• Expertise managing complex programs with multiple workstreams, risks, dependencies, and reporting structures
• Familiarity with Agile delivery methodologies
• Excellent communication, facilitation, and stakeholder management skills

What Success Looks Like

• Successful delivery of workflow platform migration and modernization roadmap
• Improved operational efficiency and automation across workflows
• Strong alignment between business and technology teams
• Clear and consistent executive reporting and stakeholder engagement

Job Type & Location
This is a Contract to Hire position based out of Seattle, WA.
Pay and Benefits
The pay range for this position is $65.00 - $85.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jun 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.