Windows Engineer

Windows Engineer
Remote

Position Type-Full-time / W2 - with Infinite Computer Solutions

Job Description:

• Implementation, training, consulting and configuration of IIS Hosted application (DNA UX)
• Engage directly with clients to configure and implement the application from kick off through go-live.
• Act as technical consultant working directly with clients in areas such as networking, Windows system administration, and software deployment.
• Responsible for taking the ownership of the issues, updating the status to internal and external stakeholders until resolved.
• Monitor and resolve client s inquiries in a timely manner, ensuring accurate issue diagnosis, clear communication, and follow through to completion.
• Responsible for participating in daily internal team meetings and scheduled client calls to review project progress, discuss open issues and provide status updates.
• Utilize and grow both technical and financial industry skills as part of a rewarding, unique, and challenging position.
• Gain exposure to a diverse group of financial technology products which integrate into the application (DNA UX)
• Review deliverables and ensure they meet acceptance criteria.

Basic Qualifications for Consideration:

• Bachelor s degree in MIS, Computer Science or an equivalent combination of education and experience
• Minimum 2-5+ years IT/industry experience
• Strong verbal and written communication skills, and excellent customer service skills
• Experience working with client s technical teams and building relationship

Required Technical Skills:

• Strong knowledge of IIS (Internet Information Services) and IIS hosted applications including configuration and management.
• Familiarity with database systems (e.g., SQL Server) and their integration with IIS-hosted applications.
• Understanding of networking concepts, including DNS, firewalls, and load balancers.
• Knowledge of security protocols, SSL/TLS certificates, HTTPS enforcement and ensure secure communication for hosted applications.
• Understanding of integration with third party applications.
• Diagnose and resolve application issues, server errors, and connectivity problems promptly.
• Analyze logs and error reports to identify root causes and implement solutions.
• Provide technical support to end-users, addressing application-related queries and issues.
• Collaborate with internal technical teams to resolve escalated issues and implement fixes.
• Maintain detailed documentation of configurations, processes, and troubleshooting steps.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to interact with clients, technical and non-technical stakeholders.

Preferred Skills, Experience, and Education:

• Capable of multitasking across projects within a fast-paced and demanding environment
• Superior attention to detail, and a resourceful problem solver
• Team player who strives for excellence
• Experience using, configuring, troubleshooting and/or developing for the Open Solutions DNA application suite
• Experience working with large enterprise-wide application systems
• Experience with troubleshooting web applications using Fiddler.
• Knowledge of network troubleshooting using tools like Telnet and Wireshark.