IT Asset Management Stockroom Analyst

The Asset Management Analyst will be responsible for all aspects of hardware asset management from discovery and tracking, reporting, and stockroom auditing, to disposal of assets in line with IT security and governance standards. The IT Asset Management Analyst is responsible for the day-to-day operations and management of the lifecycle of assets and ensures the configuration management database is regularly updated. The IT Asset Management Analyst is responsible for ensuring correct hardware assignment and collection of equipment for leavers as well as governing the firm s lost/stolen policies to ensure adherence to company policy.

Experience with ServiceNow is required

Responsibilities:

• Maintain the IT Asset Register within the Configuration Management Database (CMDB) in ServiceNow.
• Process Asset Management tasks relating to Starters, Movers, and Leavers ensuring the end-of-life laptops are returned within the required timeframe.
• Process repairs, returns, and re-assignment of hardware to our end users ensuring all data is captured accurately.
• Implementation of policies and standards governing damaged, lost, stolen, and replacement of assets.
• Work with IT Teams to ensure timely scheduling of eWaste and disposal of laptops.
• Undertake physical audits of hardware (laptops), and cross-reference against ServiceNow Asset Register.
• Record and facilitate stock management, goods-in and goods-out processing.
• Manage Incident & Service Request asset tasks and relevant policies.
• Adhere to policy and workflows and suggest operational improvements where possible.
• Hardware shipping, coordination & tracking with the lessor.
• Support all aspects of hardware asset management from discovery and tracking, reporting, PC refreshes, and disposal activities in alignment with IT security and governance standards.
• Ensure receiving logs are maintained and properly updated in accordance with ServiceNow asset management standards.
• Ensure asset re-assignments to end-users' data is accurate.
• Record and facilitate stock management as needed.
• Maintain accurate asset records in ServiceNow.
• Accessory/peripheral ordering and stock management.
• Working with the wider IT department within A&M as needed.

Skills and Experience:

• Intermediate-to-advanced level Microsoft Excel skills.
• Strong all-around Microsoft Office skills, (e.g., Outlook Calendar, Mail, Teams and Chat)
• Previous experience using ServiceNow incident and request management/tracking system.
• Demonstrable experience within a similar role.
• Strong analytical skills and attention to detail.
• An understanding of IT Asset Management lifecycle processes and tools.
• Experience in request fulfillment within an ITIL-based organization.
• Knowledge of general procurement procedures and policies.
• Knowledge and exposure to IT hardware (laptops) lifecycle management.
• Basic understanding of implementation of new software products and license rule changes.
• Problem-solving skills that can be applied to situations resulting in problem resolution.
• Excellent customer service skills with the ability to interact with people at all levels.
• Being an all-around team player, a people person, and able to work in an open fast paced environment.
• Background in warehousing and hardware shipping/receiving a plus.
• Self-motivated and goal-oriented, constantly looking to make improvements to drive efficiency.
• Ability to lift (up to) 50 lbs. on occasion, and work on your feet throughout the day.