End User Support Technician - HD

The Ventura Group is seeking a highly experienced End User Support Technician to serve as key personnel supporting a high-visibility Federal Government program.

JOB DESCRIPTION 

Work Location: Onsite - Patrick Space Force Base, Florida, 32925

Clearance Level: Must have an Active Secret Clearence

About the Job:

The End User Support Technician will be responsible for:

Position Summary: · Provide Information Technology support and Desktop Computer support for SMC/RNSV.

Responsibilities:

• Identifying, diagnosing and troubleshooting installed hardware and software problems in response to customer service calls.
• Setting up, configuring and installing systems, upgrades, & patches to support new/existing customer personnel.
• Removal and replacement of failed equipment to include peripherals, system components and or software.
• Problem isolation of network connectivity, desktop hardware and or stand-alone/network installed software programs.
• Installation and testing of hardware/software upgrades to be installed on user workstations.
• Disconnect, relocate, and reconnect computer equipment as requested by the customer.
• Update site documentation/database to reflect installed/relocated equipment.
• Perform data backups, unlock accounts and accomplish basic administrator duties on customer’s server(s), etc.
• Develop, edit, and update user manuals and system documentation.
• Enter, update and close support requests using REMEDY.
• Assist customer in the identification of new equipment/software for procurement.
• Interface with the local communication squadron for all network support requests requiring base/INOSC support.
• Visual ReqView Helpdesk responsibilities include, creating trouble tickets, troubleshoot connectivity issues and requesting assistance and working with the VrV development team located at Patrick AFB, Florida.

Experience and Qualifications:

• Self-starter. Excellent verbal and written communication skills.
• Able to work independently and within a team environment.
• Knowledge of computer systems, Windows operating systems, and Windows Office Products.
• Experience in basic hardware maintenance, upgrading, and troubleshooting of IBM Compatible hardware including peripherals, backup strategies, and server administration.
• Candidate must meet DoD 8750 requirements.
• Bachelor’s Degree is highly desired.

Certifications Requirement: DoD Approved 8570 Baseline Certification IAT Level II. (example: CompTIA Sec+)