Senior C++ Engineer (Telecom domain) -Full Time

Job description Below

We are looking for a highly skilled Senior C++ Developer with 7+ years of hands-on experience in building, enhancing, and supporting telecom and contact center solutions. The ideal candidate should have strong expertise in C++ development, solid understanding of telecommunication protocols, and experience working with contact center platforms in high availability, real time environments.

Key Responsibilities

Design, develop, and maintain high performance C++ applications for telecom and contact center systems

Work on real-time, multithreaded, and distributed systems with high reliability and low latency requirements

Develop and integrate solutions involving call control, media handling, and session management

Implement and support features related to IVR, ACD, CTI, call routing, recording, and analytics

Integrate telecom applications with SIP-based networks, PSTN, VoIP, and third-party systems

Debug complex production issues, perform root cause analysis, and provide permanent fixes

Collaborate with system architects, QA, DevOps, and cross functional teams

Ensure adherence to coding standards, performance benchmarks, and security guidelines

Participate in design reviews, code reviews, and technical discussions

Mentor junior developers and contribute to technical best practices

Required Technical Skills

Strong proficiency in C++ (C++11/14/17)

Solid experience with Linux/Unix environments

Expertise in multithreading, memory management, IPC, and socket programming

Strong debugging skills using tools like gdb, valgrind, core dump analysis

Telecom & Contact Center Domain

Hands-on experience in Telecom and Contact Center domains

Strong understanding of telecom protocols:

SIP, RTP/RTCP, SDP

SS7, ISDN, PRI (good to have)

Experience with VoIP architectures and call flows

Knowledge of Contact Center solutions such as:

IVR, ACD, CTI

Call routing, call recording, workforce management

Experience integrating with CRM systems and external APIs

Platforms & Tools (Any of the below is a plus)

Experience with platforms such as Genesys, Avaya, Cisco, NICE, Amazon Connect, or similar

Familiarity with REST APIs, JSON, XML

Build tools: Make, CMake, GCC

Version control: Git / SVN

Exposure to Docker, Kubernetes, CI/CD pipelines is a plus

Soft Skills

Strong analytical and problem-solving abilities

Good communication skills and ability to work with global teams

Experience working in Agile/Scrum environments

Ability to handle production critical systems and on call support