Pos Analyst

Description
Description:
The Application Analyst - POS Operations resources will support the pilot and rollout of a newly implemented Point of Sale (POS) system, across approximately 120 West Coast retail stores. This is a hands-on technical role supporting a large-scale store rollout. The team is lean, and they need an analyst who can independently triage, investigate logs, and resolve issues in a new POS environment with limited documentation. This role is higher level than a traditional support center position and requires strong troubleshooting capabilities across application, hardware, and store-level operations.
Key Responsibilities
Support pilot and phased rollout of new POS system in over 120 retail stores
Perform advanced triage of POS incidents and operational issues
Analyze system and application logs to identify root cause
Troubleshoot POS software and hardware integration issues
Partner with store teams and internal support teams to resolve escalations
Provide stabilization support during rollout waves
Document findings, recurring issues, and resolution steps
Participate in on-call rotation (approximately 1 week every 4 weeks)
Skills
POS, On-Prem Support
Top Skills Details
POS,On-Prem Support
Additional Skills & Qualifications
Required Qualifications
3-7+ years of experience supporting retail POS systems or similar application environments
Strong hands-on troubleshooting experience in POS or retail systems
Ability to independently triage and resolve issues without relying on extensive documentation
Experience analyzing logs and performing root cause analysis
Experience supporting on-premise (non-cloud) environments
Familiarity with POS hardware including terminals, scanners, and peripherals
Working knowledge of Java-based applications
Comfortable operating in a fast-paced rollout environment
Ability to manager priorities in high urgency environments
Strong collaboration skills while also being able to work independently

Preferred Qualifications
Experience with Toshiba POS systems or similar retail platforms
Experience supporting multi-store retail rollouts
Background supporting specialty retail environments (e.g., jewelry or similar verticals)
Prior experience working closely with operations and field support teams
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Portland, OR.
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Portland,OR.
Application Deadline
This position is anticipated to close on Mar 11, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.