Technotopia Solutions LLC
Technotopia Solutions LLC

Help Desk Analyst Bilingual - Spanish

Conyers, GA, US • Posted 7 hours ago • Updated 3 hours ago
Contract W2
Contract Independent
12 Months
On-site
$20/hr on W2
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Job Details

Skills

  • Information Technology
  • Problem Solving
  • help desk
  • Technical Support
  • Software Applications
  • Microsoft Office
  • Customer Service
  • Microsoft Outlook
  • Microsoft Windows
  • Apple IOS
  • Call Centers
  • Customer Support
  • Customer Account Management
  • Research Skills

Summary

GA DDS Level 1 Help Desk Analyst (803954)
Client: State of Georgia
Start Date: 06/22/2026
End Date: 06/30/2027
No New Submittals After: 06/08/2026
Worksite Address: 2206 East View Parkway Conyers, GA 30013
Agency Interview Type: In Person Only
Work Arrangement: Onsite
Max pay Rate: $20/hr on W2 No benefits
Short Description:
Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
Complete Description:
LOCAL CANDIDATES
*This position is located at DDS Headquarters in Conyers, Georgia*
*Bilingual, Spanish required*
*MUST have IT Help Desk Call Center exp*
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS
This position is located at DDS Headquarters in Conyers, Georgia.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91170383
  • Position Id: 2026-278
  • Posted 7 hours ago

Company Info

About Technotopia Solutions LLC

We are well-versed in providing a variety of services including staffing, analytics, software development, consulting, auditing, and much more. We work to solve just about any technological problem that a business would encounter. We use this expertise to help customers with their projects.

Do you spend a lot of time and money on maintaining your current technological infrastruture? Many companies find that constant maintenance eats into their budget and takes away important time. By outsourcing your problems to us, you can focus on what you do best--running your business.

The world of technology can be fast-paced and scary. That's why our goal is to provide an experience that is tailored to your company's needs. No matter the budget, we pride ourselves on providing professional customer service. We guarantee you will be satisfied with our work.

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