Lead IT Support Engineer- (PowerShell Scripting)

Lead IT Support Engineer

Onsite in Andover, MA
Monday-Friday, 9AM-5PM
Ongoing Contract-to-Hire

Overview

We are seeking a Lead IT Support Engineer to support a global biotech organization focused on organ-transport technology. This is a fully onsite, Monday-Friday role where you will both lead a team of four IT Support Engineers and serve as the senior hands-on technical resource. The Lead manages scheduling, escalations, ticket oversight, and ensures white-glove service for a highly visible end-user population. This position requires a strong technical foundation across Mac, Windows, identity platforms, and endpoint management tools, combined with excellent customer-facing skills and the ability to maintain a high-performing support environment.

Required Technical Skills (Must-Haves)
Advanced PowerShell scripting, including using scripts to push updates and automate tasks
Strong Mac and Windows support experience (hardware, software, OS configuration, imaging)
Microsoft Active Directory (creating groups, assigning apps, managing permissions)
Microsoft 365 administration and troubleshooting
Azure and Microsoft Entra ID (Identity and Access Management)
Intune for device management and application deployment
OKTA administration and identity lifecycle tasks
JAMF for Mac management and policy enforcement
MDM platform experience and Apple Business Manager
7+ years of end-user/desktop/helpdesk support
Incident management and ITSM/ticketing systems experience
Hardware repair, configuration, reimaging, and break/fix troubleshooting
Excellent customer-facing and white-glove support capabilities
Prior experience leading or supervising helpdesk/desktop teams
Bachelor's degree required

Responsibilities
Provide senior-level support for Mac and Windows devices, break/fix issues, and image builds
Take calls, emails, and walk-ups; ensure accurate and timely ticket updates and closures
Act as the primary escalation point for complex or high-priority issues
Manage team scheduling, workload distribution, and quality of service delivery
Troubleshoot OS issues, reinstall software/drivers, and support enterprise applications
Handle install/move/add/change requests and maintain a stable desktop environment
Manage identity and access tasks through AD, Entra ID, OKTA, and M365
Uphold white-glove standards and ensure a high-quality end-user experience

Nice to Have
ServiceNow or similar ITSM experience
Experience supporting global user groups

Additional Info
Fully onsite in Andover, MA, Monday-Friday, 9AM-5PM
Parking covered if applicable
1-2 interview rounds
Long-term program with strong potential for conversion
Job Type & Location
This is a Contract position based out of Andover, MA.
Pay and Benefits
The pay range for this position is $30.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Andover,MA.
Application Deadline
This position is anticipated to close on Feb 24, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.