User Experience Analyst

Job Description
The User Experience Analyst will play a key role in shaping and continuously improving the employee experience within the client's IT services. This role focuses on understanding how employees interact with IT tools, services, and processes, and translating those insights into clear content, engaging campaigns, and targeted education programs. Working closely with IT service owners, communications partners, and business stakeholders, the analyst will help evolve and polish IT services to better enable the business.
Key responsibilities include reviewing end-to-end employee journeys related to IT services, identifying pain points and opportunities for improvement, developing compelling content and communications, and supporting change management efforts that drive awareness, adoption, and satisfaction. This is an ideal opportunity for a new college graduate who is passionate about user experience, storytelling, and business impact to grow within a global technology-driven organization.
Key Responsibilities
-Review and analyze end-to-end employee experiences with IT services, tools, and processes to identify pain points, gaps, and opportunities for improvement.
-Conduct basic user research and feedback analysis (surveys, interviews, service metrics, and qualitative inputs) to understand employee needs and behaviors.
-Partner with IT service owners and stakeholders to translate insights into actionable recommendations that improve usability, adoption, and satisfaction.
-Create clear, engaging content and communications (e.g., intranet pages, FAQs, job aids, presentations, and email campaigns) that explain IT services in employee-friendly language.
-Support the design and execution of employee engagement campaigns that increase awareness, understanding, and effective use of IT services.
-Assist in developing and delivering training, education, and enablement materials to support new tools, services, and process changes.
-Contribute to change management efforts by helping communicate "what's changing, why it matters, and how employees are impacted."
-Collaborate cross-functionally with IT, Communications, HR, and business teams to ensure a consistent and high-quality employee experience.
-Track and report on experience and engagement metrics (e.g., adoption, satisfaction, feedback trends) to measure impact and inform continuous improvement.
-Maintain documentation and standards related to employee experience best practices within the IT organization.
-Stay current on UX, employee experience, and digital communication trends and apply learnings to improve IT service delivery.
Skills Required
- Strong analytical and problem-solving skills with the ability to understand user needs and translate them into actionable insights.
- Excellent written and verbal communication skills, including the ability to create clear, engaging content for diverse audiences.
- Foundational knowledge of user experience (UX), human-centered design, or service design principles.
- Ability to develop presentations, training materials, and digital content (e.g., intranet pages, FAQs, campaigns).
- Strong collaboration skills and comfort working with cross-functional teams, including IT, communications, and business partners.
- Attention to detail and ability to manage multiple tasks or projects in a fast-paced environment.
- Proficiency with Microsoft Office tools (PowerPoint, Word, Excel); familiarity with collaboration tools such as Teams and SharePoint.
Skills / Education Preferred
- Bachelor's degree in User Experience, Human-Computer Interaction, Business, Communications, Information Systems, Psychology, or a related field.
- Internship or project experience related to user research, employee experience, communications, marketing, or IT service delivery.
- Familiarity with survey tools, analytics, or feedback platforms used to measure user satisfaction and engagement.
- Basic understanding of IT service management concepts (e.g., service catalogs, incident/request workflows) is a plus.
- Preferred: Master of Business Administration (MBA) or enrollment in an MBA program, with interest in organizational change, strategy, or technology management.
Job Type & Location
This is a Contract position based out of Santa Clara, CA.
Pay and Benefits
The pay range for this position is $45.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Santa Clara,CA.
Application Deadline
This position is anticipated to close on Mar 31, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.