Stanley David and Associates
Stanley David and Associates

ServiceNow Engineering Lead

Remote • Posted 2 hours ago • Updated 2 hours ago
Full Time
No Travel Required
Remote
$120,000 - $140,000/yr
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Job Details

Skills

  • ServiceNow
  • ITIL
  • IT Service Management
  • IT Asset Management
  • Configuration Management Database

Summary

Role -   ServiceNow Engineering Manager
Experience Required -8+ Years
 
Must Have Technical/Functional Skills
1. 8+ years of leading large scale ServiceNow delivery and operational teams.
2. Strong understanding of ServiceNow platform architecture, data models, and security controls.
3. Strong customer service orientation with ability to translate business needs into technical solutions.
4. A demonstrated ability to resolve complex process/systems issues through the identification and analysis of problems from root cause to strategy development and execution is necessary.
5. Ability to interact and collaborate effectively with business partners and IT end users as described is required. A strong customer service orientation is essential.
6. Create custom dashboards, reports, and Performance Analytics indicators for vulnerability KPIs and trends.
7. Strong understanding of ServiceNow CMDB, Discovery, and ITSM processes.
8. ServiceNow CSA, CIS, or CAD certifications strongly preferred. 
9. ITIL certification preferred
 
Roles & Responsibilities
1. Responsible for strategic and operational ownership of the ServiceNow platform, including ITSM, CMDB, HRSD, ITAM, SecOps, integrations, and platform governance.
2. Acts as ServiceNow Platform Owner with accountability for roadmap delivery, platform health, and stakeholder alignment.
3. Owns the ServiceNow platform roadmap, backlog prioritization, and release planning across ITSM, CMDB, HRSD, ITAM, SecOps, and custom applications.
4. Serves as technical and operational owner of the ServiceNow platform, including availability, performance, upgrades, data integrity, integrations, and security posture.
5. Oversees ServiceNow development portfolio ensuring delivery of critical and high-priority initiatives while balancing operational stability and technical debt.
6. Leads ServiceNow engineering standards including CI/CD pipelines, source control, deployment automation, and environment governance.
7. Partners with IT and business leaders to design future-state ServiceNow capabilities aligned with enterprise strategy.
8. Develops SOPs, standards, and governance models to ensure repeatable, reliable ServiceNow operations.
9. Leads incident triage, root cause analysis, and continuous improvement initiatives for platform reliability.
10. Drives automation and integrations across enterprise systems to reduce manual effort and improve data flow
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91097129
  • Position Id: 9011705
  • Posted 2 hours ago

Company Info

About Stanley David and Associates

We strive to add value and work as true partner with our clients

Stanley David And Associates is a recruitment specialist in the area of IT and Engineering and we stay firmly in our area of expertise, doing what we love.

We know the players and the companies and invest a lot of time getting to know candidates and clients in equal measure. This ensures a swift, cost effective and perfect placement whether it s permanent or interim.

In addition we have a reputation for having the best understanding of the market landscape, for sourcing great candidates

-We have a Global Footprint with offices in 3 countries USA, UK and India.

-SDNA Global have built up an incredible reputation within the IT strategic hiring.

-We work with Tier1 and Tier 2 IT Outsourcing companies for Leadership hiring needs in UK, Europe, USA and Indian geos.

-Each SDNA member has over 5 years of experience in Talent Acquisition

-We have successfully closed roles in countries UK, USA, Germany, Sweden, Dubai, France, Netherlands, Switzerland, Austria, Hungry, Spain, Italy, Norway, Denmark, Nigeria and South Africa

-Telecom, Media and Hi-tech

-Health care and Life Sciences

-Energy and Utilities

-CPG, Retail and Transport

-Banking and Financial Services


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Jane Austin

Jane Austin

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