Senior Azure Lead Engineer (Only And USC)

Job Title: Senior Azure Lead Engineer
Location: Manassas, VA (On-site)

 Full-Time
 

Job Overview

We are seeking a results-driven, Azure Solutions-certified Senior Azure Lead Engineer to lead enterprise Azure cloud support and service delivery operations. The ideal candidate will have extensive experience managing 24x7 global cloud operations, ITIL-based service management, SLA governance, major incident management, and enterprise customer escalations.

The candidate will be responsible for ensuring secure, reliable, high-availability Azure operations while driving automation, operational efficiency, continuous improvement, and team performance.

Key Responsibilities

• Azure Service Delivery: Lead 24x7 Azure IaaS, PaaS, and SaaS support operations, ensuring service availability, performance, reliability, and SLA compliance.
• Gap Analysis: Identify gaps in team capabilities, operational processes, and service delivery; recommend and implement corrective actions.
• Incident Management: Manage critical incidents, escalations, root cause analysis, and timely resolution in accordance with ITIL best practices.
• SLA and KPI Governance: Monitor SLA compliance, CSAT/NPS, incident resolution times, and overall service performance.
• Customer and Stakeholder Management: Manage enterprise customer relationships, stakeholder expectations, escalations, and service improvement initiatives.
• Azure Security and Governance: Ensure compliance with Azure security policies, governance standards, identity management, and cloud best practices.
• Automation and Optimization: Drive AI-based automation, operational efficiency, cost optimization, and continuous improvement initiatives.
• Team Leadership: Lead and mentor large-scale global support teams, identify skill gaps, and enhance technical and operational capabilities.
• Resource Management: Oversee staffing, resource allocation, budgets, and delivery timelines.
• Continuous Improvement: Develop performance reports, implement corrective actions, and drive measurable improvements in service quality and operational efficiency.

Required Skills and Experience

• 10+ years of experience in IT service delivery, cloud operations, and technical support leadership.
• Strong expertise in Microsoft Azure cloud services, including IaaS, PaaS, and SaaS.
• Hands-on knowledge of Azure Virtual Machines (VMs), provisioning, monitoring, troubleshooting, and performance optimization.
• Strong understanding of Azure networking, including virtual networks, VPNs, connectivity, and network troubleshooting.
• Experience with Azure monitoring and logging tools, including Azure Monitor and Log Analytics.
• Knowledge of Azure governance, security, cost management, and compliance using tools such as Azure Policy.
• Understanding of hybrid cloud environments, Microsoft Entra ID (formerly Azure Active Directory), IAM, and MFA.
• Strong experience managing 24x7 global cloud operations and enterprise support delivery.
• Proficiency in ITIL processes, including incident, problem, change, and service management.
• Experience with ticketing and service management tools such as ServiceNow and Jira.
• Proven experience in SLA management, major incident handling, root cause analysis, and enterprise escalations.
• Strong leadership, customer management, communication, problem-solving, and decision-making skills.
• Experience driving automation, service improvement, and operational performance optimization.

Preferred Certifications

• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified: Azure Administrator Associate
• ITIL Foundation or Intermediate certification required
• ITIL Expert certification is an added advantage