NICE- CXone - Developer/SME


Millennium Software, Inc.
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Job Details
Skills
- Amazon Web Services
- Artificial Intelligence
- Interactive Voice Response
- NICE
Summary
We are seeking a skilled Contact Center Solutions Developer to design, implement, and maintain NICE InContact systems, including IVR, ACD, and workforce management workflows. The role involves developing integrations, automating processes, monitoring system performance, and optimizing customer experiences using AI, NLU, and conversational technologies. Strong expertise in cloud infrastructure (AWS), CRM integrations (Salesforce/Dynamics), and full-stack development is essential.
Remote Only in USA
- Dice Id: msimi
- Position Id: 8964032
- Posted 4 days ago
Company Info
Millennium Software was founded in a spare bedroom office in 1996 by Anu Anand, and has now done well over half a billion dollars in business with 102 companies out of the Fortune 500. Most of our business comes to us from word of mouth, and we challenge you to find a single customer who has felt wronged by us over the last twenty years.
The reason for our success is simple: we treat our employees and customers like family, because we are family - three generations work side by side in the business every day. Just speak to our clients at the world's leading companies, such as Ford, IBM, and Capgemini, each of with whom we've done >$100m as tier one suppliers.
As a woman and minority-owned business, our commitment to diversity helps us think differently, and giving back helps us build community. Nationally, we support Disabled American Veterans, American Heart Association, Juvenile Diabetes Research Foundation, and the ALS Association. Locally, we support Arbor Hospice, Gleaners Food Bank of Southeast Michigan, and the Michigan Humane society..


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