Overview
Skills
Job Details
Job Title: Sr. ServiceNow Developer - ITSM + ITOM
Location: Remote
Contract : 3 Months contract with high possibility of extension.
Must Have:
- ServiceNow certified system administrator
- ServiceNow SME in core platform, ITSM & ITOM
Nice to Have
- Certified Application Developer - ServiceNow (CAD)
- Experience working with Government / DoD or in the Energy sector.
Initial key focus areas in which the DT Services team expects to support during this program are listed below.
ServiceNow CMDB Health
o Analyze the CMDB/AMDB, document findings and improvement opportunities
o Document recommendations in agile story format as input to Customer backlog
o Support remediation activities in alignment with best practices
Forescout integration
o Prepare ServiceNow CMDB/AMDB for integration with Forescout eyeExtend module
o Install, Forescout eyeExtend and configure to continuously maintain the CMDB/AMDB
Client Device Order Management
o Assess and remediate as needed the current state of the ServiceNow ITSM module to ensure system prerequisites are fit for purpose
o Implement the client device order components (request form, catalog) and workflow for approval and CMDB/AMDB reconciliation
Assume advisory role to the Dell project team as a ServiceNow developer and SME in ITSM & ITOM.
o Responsible for the configuration and customization of the technical solution tasks and activities driven by the prioritized agile/scrum stories defined for each sprint
o Develops and configures various areas of the solution's technical architecture. This includes Service Portal/Employee Center, Service Catalog, Request, Change, Asset Management, Configuration Management (CMDB), and integrations
o Design, develop, and configure workflows, forms, scripts, and screen tailoring, workflow administration, report setup, data imports, custom scripting, and third-party software integrations underlying logic leveraging ServiceNow development best practices and coding standards
o Design technical solutions to address complex requirements, evaluating alternate solutions, identifying the best option, and implementing the solution