Salesforce Business Analyst

We are seeking an experienced Salesforce Business Analyst with strong Salesforce Administration knowledge and hands-on experience across Sales Cloud, Service Cloud, and nCino. The ideal candidate will have 5+ years of Salesforce Business Analysis experience and will serve as a bridge between business stakeholders and technical teams, translating business requirements into effective Salesforce and nCino solutions.

The candidate should be highly skilled in requirements gathering, business process analysis, solution definition, stakeholder management, Agile delivery, and Salesforce platform capabilities.

Key Responsibilities

• Collaborate with business stakeholders to gather, analyze, document, and prioritize business requirements.
• Conduct stakeholder interviews, workshops, process-mapping sessions, and gap analyses.
• Translate business needs into Salesforce and nCino functional requirements and solutions.
• Develop BRDs, functional specifications, user stories, acceptance criteria, process flows, and requirements documentation.
• Leverage Salesforce Administration knowledge to support and validate configuration changes.
• Work with Salesforce Sales Cloud and Service Cloud business processes and functionality.
• Support nCino business processes, enhancements, and platform adoption.
• Understand and support Salesforce configuration including:
  • Roles and Profiles
  • Permission Sets
  • Validation Rules
  • Flows
  • Reports and Dashboards
  • User access and security
• Partner with Product Owners, Salesforce Developers, Administrators, QA teams, and business users throughout the SDLC.
• Participate in backlog grooming, sprint planning, sprint reviews, UAT, release validation, and production support.
• Define UAT scenarios, test cases, and acceptance criteria and coordinate with business users during testing.
• Analyze business processes and identify opportunities for Salesforce and nCino optimization.
• Support data quality, reporting, business metrics, and data analysis initiatives.
• Collaborate with technical teams on Salesforce integrations, APIs, data flows, and system dependencies.
• Assist with change management, user adoption, training, and communication activities.
• Identify risks, dependencies, gaps, and potential impacts associated with proposed solutions.
• Ensure delivered solutions align with business objectives and Salesforce best practices.