Business Process Manager - II (Associate)

Patient Health Innovation Business Excellence & Operations
Hybrid with flexible schedule(Once/twice in a week) 

Job Description

Education:
Bachelor''s degree with ~5 years of relevant experience, or
Master''s/MBA with ~2–3 years of relevant experience

Must-haves
Project management experience
Executive communication / strong written and verbal communication
Business process / business operations experience
Strong Microsoft Office skills — especially PowerPoint, Outlook, Excel, Teams/SharePoint
Ability to work independently with minimal hand-holding
Proactive, strategic, and able to take initiative
Teamwork and cross-functional collaboration
Leadership mindset / ability to coordinate work across stakeholders.
Preferred / Nice-to-haves
Healthcare, pharmaceutical, or broader healthcare industry experience
Commercial pharma experience preferred but not required
MBA or master''s degree preferred
Experience in a large, matrixed organization
Experience supporting senior leaders or executive-level meetings.
Day-to-day responsibilities
Roughly 50% meetings and 50% independent work
Prepare slides, meeting recaps, follow-up emails, and communications
Support team meetings, all-hands, strategic initiatives, and process documentation
Coordinate multiple projects at once
Work with up to ~5 core stakeholders day to day, with occasional broader team facilitation
Red flags
Needs frequent direction or hand-holding
Lacks initiative or autonomy
Cannot manage ambiguity or solve problems independently.
Note:
Hybrid with flexible schedule(Once/twice in a week). Remote is accpetable for a qualified candidate.
Commercial Excellence & Innovation (CEI) is a strategic organization within ***''s Human Health division that helps accelerate business performance and improves customer and patient outcomes. CEI brings together diverse capabilities—including U.S. Market strategy, patient access, field experience, marketing operations, strategy realization, change management, and patient health innovation.
Within CEI, Patient Health Innovation (PHI) is dedicated to closing gaps in care and advancing patient outcomes by identifying barriers across the patient journey and transforming data-driven insights into scalable, measurable solutions. PHI partners with health systems, advocacy organizations, community stakeholders, and other external collaborators to design and deploy programs, tools, and innovations that support earlier awareness, earlier diagnosis, and stronger connections to care. By bringing together analytics, strategic alliances, innovation, and measurement under a unified mission, PHI helps ensure that patients, providers, and communities can better access and benefit from healthcare innovations while driving meaningful impact across the healthcare ecosystem.
This contractor will support Business Excellence & Operations for the Patient Health Innovation (PHI) team, driving disciplined execution, operational rigor, and cross-functional alignment. This role will help ensure strategic priorities are translated into clear action plans, measurable outcomes, and timely follow-through. The individual will support executive decision-making by preparing leadership materials, leading strategic initiatives, tracking key deliverables, identifying risks and dependencies, and coordinating across teams to improve efficiency, transparency, and accountability.
Key responsibilities
Support senior leadership in coordinating strategic initiatives and business excellence priorities
Track and enable team action items, deliverables, milestones, and performance metrics
Prepare executive-level updates, presentations, and status reporting
Facilitate cross-functional alignment and communication, including with PHI and across our broader Commercial Excellence & Innovation (CEI) department
Identify process gaps, risks, and opportunities for continuous improvement.
Lead process improvement initiatives, including opportunities for AI enablement within our work
Help drive operational discipline, accountability, and execution excellence
Support special projects and ad hoc leadership requests
Manage key PHI team meetings and shared operating files