Dell Storage and Backup Enterprise Architect - MUST HAVE MSP experience

Managed Services Provider

REMOTE!

Local to Chicago, IL area preferred

Needed ASAP

Contract to Hire role

Must work on W2 (No C2C) (Cannot provide sponsorship)

Key Responsibilities:

• Architecture & Managed Services Leadership
• Define and own customer-facing hybrid cloud architectures for Azure-based managed services.
• Design, standardize, and evolve multi-tenant managed service platforms supporting multiple enterprise customers.
• Ensure architectures align with contractual SLAs, SLOs, and support models.
• Establish and enforce architecture, security, and operational standards across customer environments.
• Hands-On Technical Leadership
• Maintain hands-on involvement with storage and backup systems in production.
• Lead troubleshooting and serve as the highest-level escalation point for complex customer issues.
• Architect resilient platforms with strong monitoring, alerting, backup, and disaster recovery.
• Customer Engagement & Advisory
• Act as a technical lead and trusted advisor for enterprise customers.
• Participate in customer architecture reviews, technical workshops, and QBRs (Quarterly Business Reviews).
• Translate customer business requirements into secure, supportable cloud architectures.
• Support presales and solution design, including architecture validation, scoping, and risk assessment.
• Guide customers through cloud adoption, modernization, and hybrid integration strategies.
• Operations & Reliability
• Provide architectural leadership for 24×7 managed service operations, including on-call participation.
• Lead major incident response efforts, including customer communication and post-incident reviews.
• Drive reliability, performance, and cost optimization improvements across customer platforms.
• Ensure operational readiness for new customers and onboardings.
• Mentorship & Influence
• Mentor senior engineers and architects within the MSP organization.
• Influence technical strategy, tooling, and service offerings across the managed services portfolio.
• Evaluate Azure services and technologies to improve customer outcomes.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues.
• Leadership: Demonstrated leadership abilities, including project management and team mentoring.
• Communication: Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and technologies.