HonorVet Technologies. We''re a veteran-owned IT staffing firm, ISO 9001, and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn''t a tagline; it''s the way we work. We don''t forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there''s a fit worth exploring.
HR Shared Service SpecialistWork Location: West Palm Beach, FL 33401
Duration: 12 Months
Role OverviewIn this role, you will provide high-quality HR support to employees and managers through an employee portal, ensuring timely and accurate resolution of HR-related inquiries across the employee lifecycle.
You will also contribute to improving HR service delivery by enhancing self-service capabilities, maintaining knowledge resources, and supporting continuous process and policy improvements.
This role requires strong collaboration with HR Business Partners and Centers of Excellence, including Total Rewards, Payroll, and Talent Acquisition.
Key Responsibilities - Provide excellent customer service for HR-related inquiries from employees and managers via the HR portal
- Support employees across all stages of the employee lifecycle and ensure timely case resolution
- Create, maintain, and improve HR knowledge base articles to promote employee self-service
- Identify, troubleshoot, and escalate inconsistencies and inefficiencies in HR processes, policies, and systems
- Support risk mitigation and compliance by ensuring accurate HR service delivery
- Collaborate closely with HR Business Partners and Centers of Excellence (e.g., Payroll, Total Rewards, Talent Acquisition)
- Identify service gaps early and recommend process improvements
- Provide input on enhancements to HR tools, systems, processes, and policies
Required Skills & Qualifications - Excellent verbal and written communication skills with strong articulation abilities
- High attention to detail
- Quick learner with strong ability to connect information and understand processes
- Strong critical thinking and problem-solving skills
- Customer service mindset with the ability to manage HR-related inquiries effectively
Interview Process - 1 interview round with hiring manager
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