Business Analyst - Expert

Job Title: Business Analyst- Expert

Job Location: Raleigh, NC

Job Type: Contract

Job Overview:

• The primary focus will be identifying, analyzing, and documenting business, functional, and non-functional requirements.
• Acting as a liaison between IT, management, and end-users to ensure the new POS technical solution meet DMV business goals.
• We are seeking an expertlevel Project Business Analyst to support a statewide Cloud POS Modernization initiative.
• This role is ideal for a senior analyst with deep experience in cloudhosted payment solutions, enterprise integrations, and complex modernization projects.
• The analyst partners with leadership, field operations, engineering teams, AWS/cloud architects, and vendors to ensure the solution meets modernization objectives, improves reliability, restores NFC/contactless acceptance, and integrates cleanly with DMV enterprise systems.
• Lead elicitation and validation of business, functional, nonfunctional, and compliance requirements for cloudhosted cashiering, payment processing, device management, and financial reporting.
• Translate modernization drivers such as PCI DSS compliance risks, device management constraints, and reconciliation issues (duplicate charges, refund delays) into actionable requirements.
• Develop user stories, acceptance criteria, workflows, dataflow diagrams, and integration specifications for an integrated AWShosted point-of-sale solution.
• Support UAT cycles, validating performance, stability, customerexperience improvements, and compliance outcomes.
• Evaluate sync processes between cloud POS, DMV backend systems, and enterprise financial platforms.
• Support phased statewide rollout preparation, including pilot plans, training coordination, device estate planning, and operational readiness.
• This role requires 4+ years of professional cloud experience, preferably across AWS and Azure.
• Secure APIbased payment integrations and data synchronization.
• Scalable architecture analysis for highvolume transaction processing.
• Performance optimization and monitoring of cloudhosted transactional systems.
• Understanding of PCI DSS v4.0, P2PE, encryption, and tokenization workflows, consistent with the modernization strategy.