Apple, Inc.
Apple, Inc.

Software Application Support Engineer, Retail & Marcom Engineering

Sunnyvale, CA, US • Posted 16 hours ago • Updated 3 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Application Support
  • Retail
  • ARM
  • Advertising
  • Marketing
  • Marketing Communications
  • Software Support
  • Documentation
  • Technical Support
  • ROOT
  • Ruby on Rails
  • MySQL
  • PostgreSQL
  • Database
  • Computer Science
  • Analytical Skill
  • Conflict Resolution
  • Problem Solving
  • Splunk

Summary

Marcom is the creatively-led global team that oversees Apple's global consumer marketing, ensuring flawless execution of world-class communications that reach hundreds of millions of customers daily across all platforms. As Marcom's technology arm, Marcom Platforms & Services (MP&S) is an IS&T team specializing in advertising, marketing, production, social, and operations technology capabilities. \\n\\nWe bridge creative storytelling with technical excellence, enabling seamless consumer experiences across owned and partner channels. Marcom and MP&S are working cross-functionally to build the future of marketing communications through innovative solutions.

In the role of Software Support Engineer, you will play an integral part in Marcom's internal tools, by troubleshooting and communicating with the users and stakeholders. In this role, you will be responsible for creating, reviewing, and modifying documentation corresponding to the applications' usage, replying to users' questions, and communicating with the development team to provide solutions. As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures.

5+ years of relevant work experience.\nProven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback).\nBasic coding knowledge of the Ruby on Rails framework.\nProven knowledge of MySQL and Postgres databases.

Bachelor's degree in Computer Science/technical degree \nExcellent follow-through, organizational ability, and flexibility in a dynamic, demanding environment.\nStrong desire to work in a fast-paced environment with multiple releases a week.\nExcellent analytical and problem-solving skills.\nFirm understanding of security best practices and vulnerabilities.\nExperience with monitoring tools (e.g., Splunk).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90733111
  • Position Id: caab3519cac5f01995cb3d6ee9a5685c
  • Posted 16 hours ago
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