SHAAVIR CONSULTING AND MANAGEMENT SERVICES PRIVATE LIMITED
SHAAVIR CONSULTING AND MANAGEMENT SERVICES PRIVATE LIMITED

End User Support (Sharepoint)

Remote • Posted 4 hours ago • Updated 4 hours ago
Full Time
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • sharepoint
  • Sharepoint Migration

Summary

Job Title: End User Support 
Location: Boston, MA (Boston-area candidates preferred?)
Project: SharePoint Migration
Position Type: Full-Time / Contract  

Project Overview 

We are seeking an end user support person for a large SharePoint Migration project. Files stored in on-premise shared folders will be migrated to SharePoint Online. It is anticipated the migration will take approximately 9 – 12 months. The client just completed a OneDrive migration. 

The support person will report to the project manager. 

Position Overview 

The selected candidate will provide Tier 1 support for end users for a SharePoint migration. Ideal candidates will have experience in the following: 

  • SharePoint functionality questions on topics such as file sharing and folder creation 

  • File and folder pre-migration remediation 

  • SharePoint migration issues 

  • SharePoint post migration issues. For example, missing files and folders, broken Office file links and application issues 

  • Identify and document issues such as SharePoint site issues, library issues and incorrect permissions 

  • M365 support 

  • Data classification labels 

  • Data loss prevention (DLP) 

  • Online research of unresolved end user issues e.g., SharePoint, M365, DLP, OneDrive 

  • OneDrive support 

  • Responding to support requests via email and Teams calls 

  • Logging, tracking and resolving support requests 

  • Develop end user documentation for the following: 

  • Support issues affecting multiple users 

  • SharePoint quick reference guides 

  • Known issues 

  • Manual testing of SharePoint functions 

Required Qualifications 

  • Prior experience in end user support, application support, and technical support 

  • SharePoint Online expertise 

  • OneDrive expertise 

  • M365 expertise 

  • Office tools expertise 

  • Familiarity with SharePoint sites, permissions and document libraries 

  • Documentation of user guides and technical issues 

  • Experience logging and tracking support requests 

  • Candidates must live in the continental United States and have proper work authorizations 

  • The selected candidate must submit to a background investigation and fingerprinting. 

Desired Qualifications 

  • Knowledge of the concepts of Microsoft Data Classification labels and Data Loss Prevention 

  • SharePoint migration support experience 

  • Data Loss Prevention 

  • Data Classification 

  • Manual testing experience 

  • Technical degree 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91175812
  • Position Id: 9138633
  • Posted 4 hours ago
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HZ

Haris Zargar

Recruiter @ SHAAVIR CONSULTING AND MANAGEMENT SERVICES PRIVATE LIMITED

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