Desktop Support Technician

Overview:
The Desktop Support Specialist is responsible for providing hands-on technical support for end users in a predominantly Microsoft Windows environment. This role ensures the reliability, performance, and security of desktops, laptops, peripherals, and core productivity applications. The ideal candidate excels at troubleshooting, customer service, and working in a fast-paced environment with strong attention to detail.
Key Responsibilities:
Provide day-to-day technical support for Windows 10/11 workstations, laptops, and associated peripherals (printers, monitors, docking stations, etc.).
Diagnose and resolve hardware, operating system, application, and connectivity issues.
Install, configure, and update desktop systems, ensuring compliance with organizational standards and security requirements.
Manage user accounts, password resets, permissions, and group memberships through Active Directory and/or Azure AD.
Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
Perform workstation imaging, deployments, patching, and routine maintenance using tools such as Intune, SCCM, or similar platforms.
Troubleshoot network-related issues, including VPN connectivity and basic TCP/IP problems.
Provide remote support for offsite employees using secure remote-access tools.
Maintain accurate ticket documentation, asset tracking, and support records in the ITSM system.
Follow established IT procedures, security guidelines, and change management processes.
Collaborate with higher-tier teams on escalations, system improvements, and project work.
Assist with onboarding/offboarding activities, including device preparation and account set-up.
Participate in occasional on-call or after-hours support as needed.
Required Qualifications:
2-4 years of experience in desktop or end-user support, preferably within a Windows-focused environment.
Strong knowledge of Windows 10/11, Microsoft 365, and standard productivity applications.
Experience with Active Directory administration and workstation imaging tools.
Solid troubleshooting skills for hardware, software, and basic network issues.
Experience supporting VPN, remote access, and mobile devices (iOS/Android).
Excellent customer service, communication, and problem-solving skills.
Ability to work independently and prioritize multiple tasks effectively.
Ability to lift, move, and set up equipment as needed.
Preferred Qualifications:
Familiarity with Intune, SCCM, MDT, or other configuration management tools.
Experience with Azure AD/Entra ID, MFA, and identity lifecycle tasks.
Knowledge of ITIL/ITSM practices and ticketing systems such as ServiceNow, Cherwell, Jira, or Freshservice.
Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications.
Work Environment:
Primarily on-site with hands-on hardware work required.
May require occasional after-hours support for maintenance windows or urgent issues.
Job Type & Location
This is a Contract position based out of Washington D.C., DC.
Pay and Benefits
The pay range for this position is $17.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Washington D.C.,DC.
Application Deadline
This position is anticipated to close on Mar 28, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.