Business Process (Remarketing and Vendor Support)
Contract W2
12 Months
No Travel Required
Hybrid
$30 - $35/hr
Avacend, Inc.
Fitment
Dice Job Match Score™
🎯 Assessing qualifications...
Job Details
Skills
- Customer Support
- Vehicle Remarketing
- Vendor Support
- Smartauction
- Customer Experience
- Conflict Resolution
- Invoices
- Rebates
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
Summary
ob Title: Business Process Analyst I
Location: 500 Woodward Avenue, Detroit, MI 48226
Work Schedule (Hybrid, Remote or Onsite and Working Hours): Hybrid - in Detroit office Tuesday, Wednesday, and Thursday
Duration: 12 months (Tentative Expected Start Date: 6/29/2026 to Est. End Date: 6/28/2027)
Job Description:
Under the general direction of the Business Process Director and Team Lead, the Business Process Analyst supports the daily operations of Smart Auction and white label websites. This role is responsible for delivering effective customer and vendor support, monitoring vendor performance, and supporting the implementation and improvement of business processes.
Preferred Industry Experience (1-2 sentences describing desired industry expertise): Vehicle remarketing is preferred. Customer support experience.
Systems, Tools or Technologies: • Microsoft suite • Coupa
The Work Itself:
- Provide high-quality customer experience by delivering professional, timely, and accurate responses to customer and vendor escalations
- Ensure all vendor support activities are completed accurately and on time.
- Process invoices, incentives, and rebates in a timely and accurate manner.
- Support the implementation of new operational processes and enhancements to existing processes by applying operational and vendor monitoring expertise.
- Identify potential risks and issues and escalate them clearly and promptly to leadership.
- Ensure all desk policies and procedures are current, accurate, and properly maintained.
- Perform other related duties as assigned.
Type of prior related experience:
- College degree in business or a related field preferred but not required.
- One or more years of customer service experience preferred.
Special skills/abilities/competencies required:
- Demonstrate intermediate knowledge of Microsoft Office applications including MS Word, Excel, PowerPoint, and Outlook.
- Strong critical thinking and problem-solving skills, with the ability to troubleshoot issues and identify effective solutions.
- Demonstrate strong organizational and time management skills.
- Maintain a professional phone and email manner.
- Communicate effectively through verbal, written, and listening skills.
- Manage multiple tasks and assignments with minimal supervision.
- Maintain high levels of motivation, performance, and personal integrity aligned with Ally’s corporate values.
- Identify opportunities for continuous improvement and make recommendations and/or implement solutions.
- Demonstrate dependability and reliability.
- Maintain a positive, cooperative, and solution-oriented attitude.
- Handle sensitive and confidential information appropriately.
Note:
Numerical range pertinent to the years of experience you’re seeking: 1-2yrs preferred but would entertain candidates with less
Top Three Skills:
• Strong critical thinking and problem-solving skills, with the ability to troubleshoot issues and identify effective solutions. • Demonstrate strong organizational and time management skills. • Maintain a professional phone and email manner.
Required Skills: • Intermediate knowledge Microsoft Office applications including MS Word, Excel, PowerPoint, and Outlook. • Critical thinker • Organization Desired Skills: • Continuous improvement •
Ideal Candidate Profile (3-5 sentences describing an ideal candidate): Ideal candidate will be a professional that''s a self-starter, highly organized, and leverages critical thinking to solve problems.
Educational Requirements, Degrees, Licenses or Certifications: • HS graduate at a minimum and prefer bachelor''s degree with degree being in business or related field
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: PZP91081408zzzz
- Position Id: 9007746
- Posted 2 hours ago
Company Info
About Avacend, Inc.
Our mission is customer centric, we are successful when our customers are successful.
Our Vision is to connect great companies with good employees and create opportunities for all by providing the best quality of human resource services. We measure our success by the satisfaction of our customers by empowering them to focus on what they do best.
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