ServiceNow ITOM Architect

Job Title: ServiceNow ITOM Architect
Location: Remote
Duration: 6+ Months
Important:
Need 8 12+ years in IT Service Management, with strong hands-on experience in ServiceNow ITOM.
Job Description:
We are seeking a highly skilled ServiceNow ITOM Architect/Senior Consultant who will own and lead the end-to-end ITOM implementation.
The resource will be responsible for driving customer workshops, requirements gathering, solution design, implementation, ITOM capabilities, including Discovery, Event Management, Service Mapping, and Integrations.
This role requires full ownership of delivery and close collaboration with business stakeholders, infrastructure teams, and third-party vendors to ensure scalable, reliable, and business-aligned ITOM solutions.
Should have strong knowledge in OOB ITOM AI capabilities.
Key Responsibilities:
ServiceNow ITOM Discovery:
Design and implement ServiceNow Discovery for on-prem, cloud, and hybrid environments.
Configure MID Servers, credentials, schedules, probes, and sensors.
Ensure accurate population and maintenance of CMDB in alignment with CSDM.
Troubleshoot Discovery issues and optimize performance and coverage.
Validate CI relationships and data quality through reconciliation and normalization.
Service Mapping:
Design and implement top-down and tag-based Service Mapping.
Define business services, application services, and dependencies.
Collaborate with application and infrastructure teams to validate service maps.
Ensure service maps support Incident, Change, and Event Management use cases.
Event Management:
Implement and configure ServiceNow Event Management (ITOM Health).
Integrate monitoring tools (e.g., Dynatrace, Splunk, Solarwinds, Cloudwatch and Solaris, etc.).
Configure event rules, alert aggregation, correlation, and noise reduction.
Enable automated incident creation and remediation workflows.
Support health dashboards and service health views.
Integrations:
Design and develop integrations using REST, SOAP, MID Server, and IntegrationHub.
Implement bi-directional integrations with monitoring, asset, and third-party systems.
Handle authentication methods (OAuth, Basic, API Keys, Certificates).
Ensure secure, scalable, and performance-optimized integrations.
Architecture & Governance:
Define ITOM architecture aligned with enterprise standards and best practices.
Ensure CMDB governance, data quality, and compliance with CSDM.
Provide technical guidance and mentorship to developers and junior consultants.
Support solution design, estimations, and presales activities when required.
Required Skills & Qualifications:
Strong Hands-on Experience with ServiceNow ITOM Modules:
Discovery.
Service Mapping.
Event Management (ITOM Health).
Deep understanding of CMDB, CI relationships, and CSDM framework.
Experience with MID Server architecture and infrastructure protocols (SNMP, WMI, SSH, PowerShell, APIs).
Proven expertise in ServiceNow scripting (JavaScript, Business Rules, Script Includes).
Experience with monitoring tools integrations.
Strong troubleshooting and problem-solving skills.
Strong expertise on OOB AI ITOM use cases implementation.